Customer Service Representative - Santa Fe Springs, United States - ThyssenKrupp Materials NA Inc

Description

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world.

The broad service spectrum offered by the materials experts enables customers to focus on their individual core business.

The area of Materials Services spans two strategic areas:

global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services.

A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.

Copper and Brass Divison

Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico.

By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment.

The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs.

The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities
Job Summary
Provides direction and leadership for those functions within the organization that interface with external customers. Facilitates short and long range planning by effective staffing and resource allocation. Ensures that policies, procedures, and standards are in conformance with the organizations goals. Job Description


Key Accountabilities:
Leads the planning, organization and control of all customer service/sales functions including order entry, customer problem-solving, team cultural development and customer interactions at all levels
Manages the development, implementation and continuous improvement of effective productivity measurement systems and objectives for measurable aspects of customer service
Manages the development, implementation and continuous improvement of customer service training
Meets TKMNA Employee Attributes / Competencies
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:
High school diploma or equivalent
10 years of customer service management experience in a corporate environment
Experience with ACD systems
Proficiency in MS Word, Excel and PowerPoint
Strong interpersonal and communication skills
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer
Self-starting, dependable, accepts ownership, drives own goals/performance
Flexible in scheduling and available for overtime as needed
Job Compensation $ $28.86 Benefits Overview

We offer competitive Company benefits such as:
Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more
Benefits may vary based on job, country, union role, and/or company segment.

Please work with your recruiter or tk representative for applicable benefits information.
Your profile
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