Support Audio Engineer - Los Angeles - Stella Contracting Inc

    Stella Contracting Inc
    Stella Contracting Inc Los Angeles

    10 hours ago

    Description
    About the job Support Audio Engineer

    The Support Audio Engineer provides technical support, troubleshooting, and guidance for audio systems, software, and hardware to ensure high-quality sound performance for customers and internal teams.

    This role works closely with product, engineering, and support teams to resolve technical issues and optimize audio solutions in a fully remote environment.


    This position is strictly open to candidates who currently reside in the United States and are legally authorized to work in the U.S.

    Applications from individuals residing outside the United States will be rejected.


    Key Responsibilities:
    Provide remote technical support for audio hardware, software, and systems

    Troubleshoot, diagnose, and resolve audio issues for customers and internal teams

    Collaborate with product, engineering, and development teams to identify and escalate technical problems

    Guide customers and staff on optimal audio setup, configuration, and performance

    Maintain and update technical documentation, knowledge base articles, and troubleshooting guides

    Participate in testing new audio products, software updates, and system improvements

    Monitor and report on recurring audio issues, providing insights for product enhancements

    Assist with training and onboarding new users and team members on audio systems

    Ensure compliance with quality, safety, and performance standards


    Required Qualifications:
    Bachelors degree in Audio Engineering, Music Technology, Computer Science, or related technical field, or equivalent experience

    3-5 years of experience in audio engineering, technical support, or related roles

    Strong knowledge of audio systems, digital audio workstations (DAWs), and sound processing

    Experience troubleshooting hardware and software audio issues

    Excellent problem-solving, analytical, and organizational skills

    Strong written and verbal communication skills

    Ability to work independently and manage multiple technical issues in a remote environment

    Familiarity with networking, audio protocols, and remote collaboration tools


    Preferred Qualifications:
    Experience supporting professional audio equipment in live or studio environments

    Certifications in audio engineering, network audio, or relevant technologies

    Knowledge of signal flow, acoustics, and audio standards

    Experience with customer-facing support in SaaS, streaming, or broadcast technology


    Compensation:

    Annual Salary Range:
    $70,000 - $95,000 USD, based on experience, technical expertise, and geographic location


    Benefits:
    Comprehensive medical, dental, and vision insurance

    401(k) retirement plan with employer matching

    Paid time off, paid holidays, and sick leave

    Life, short-term, and long-term disability insurance

    Flexible remote work arrangement

    Professional development, training, and certification reimbursement

    Employee wellness and assistance programs

    Work Authorization & Residency Requirement:
    Must be legally authorized to work in the United States

    Must currently reside within the United States

    Applications from candidates outside the U.S. will not be considered

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