- Hiring Classes: Next hiring classes scheduled for April 2026+
- Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
- Starting Pay: $18+ per hour
- Schedule: Full time position, 40 hours/week, Monday - Friday, no weekends
- Shift Differential: +$0.50 per hour (11:00am-8:30pm EST); +$1.50 per hour (12:00pm-10:00pm EST)
- Bilingual Differential: $1.50 per hour
- Resolve inquiries efficiently by handling inbound/outbound calls, in both English and Spanish, and addressing concerns in a timely manner.
- Show empathy and support to members during difficult healthcare situations.
- Provide clear guidance on healthcare plans, billing, and provider options.
- Advocate for members by coordinating with providers and insurers to remove barriers to care.
- Work collaboratively with internal teams to ensure accurate and seamless service.
- Meet performance goals while continuously learning and developing expertise in healthcare navigation.
- All other duties as assigned.
- Education: High School Diploma or General Education Development (GED) equivalent required; college coursework or degree is a plus
- Language: Spoken and written fluency in both English and Spanish.
- Customer-Focused Mindset: Passion for helping others and ensuring a positive experience for members.
- Problem-Solving Skills: Ability to think critically, use available resources, and adapt to evolving challenges.
- Strong Communication: Comfortable handling phone conversations and emails professionally and efficiently.
- Tech Savvy: Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
- Accountability & Dependability: A consistent, reliable presence with a commitment to meeting work schedule expectations and a commitment to working within Quantum Health's policies, values and ethics, and protect the sensitive data entrusted to us.
- Growth-Oriented Attitude: Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.
- Ability to Make a Difference: As the first point of contact for our members, you will have a direct impact on their healthcare experience - solving real problems, providing clarity, and ensuring they get the care they need when they need it.
- Career Growth: Access to training, mentorship, and advancement opportunities, supported by a dedicated Learning and Development team.
- Engaging Work Culture: A collaborative, inclusive, and community-driven workplace with team-building activities and social events.
- Hybrid Work Flexibility: Success in this role starts with strong in-office collaboration during your onboarding. Once you and your leader agree that you are performing confidently, you may transition to a hybrid schedule - provided you have a home environment suitable for remote work. *(manager approval is required)
- Comprehensive Benefits: Flexible wellness programs, additional leave policies, and comprehensive benefits designed to support work-life balance.
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more
- Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
- Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
- Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
-
We are seeking a reliable and service-focused Customer Service Representative to assist clients throughout the travel planning and booking process. This role centers on communication, coordination, and follow-through to ensure each client receives timely, accurate, and profession ...
Dublin1 week ago
-
+1% customer service and encouraging members to succeed on their fitness journey. Clean club environment, Black Card amenities introduction and member enrollment responsibilities. Passionate about helping others with physical demands such as communicating standing walking bending ...
Stephenville OTHER1 month ago
-
We're looking for a reliable, friendly team member to join our busy janitorial supply and packing/shipping store in Stephenville Duties include helping customers, ringing up sales, packing shipments, · ...
Stephenville1 month ago
-
We are looking for an energetic and detail-oriented professional to join our growing agency as an Insurance Account Representative. · Process Certificates of Insurance (COIs) · Service and support existing client accounts · Handle policy endorsements and updates · ...
Stephenville1 month ago
-
· Insurance Service Representative · Erath County Farm Bureau – Stephenville, TX 76401 · Full-time · Job Description: Customer Service Representative and Agency Support. As an insurance representative you will build and develop client relationships to promote and service Texas F ...
Stephenville Stephenville, Texas $32,000 - $58,000 (USD) per year6 days ago
-
The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs.This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order ...
Pottsville3 weeks ago
-
· Benefits:Free food & snacks · Company parties · Dental insurance · Employee discounts · Health insurance · Paid time off · Vision insurance · Benefits/PerksFlexible Scheduling · Growth and Career Advancement Opportunities · Great Working Environment · Job Summary · Gifford TV ...
Stephenville, TX $65,000 - $125,000 (USD) per year6 days ago
-
This is a full-time on-site role for a Commercial Representative located in Stephenville,Tx. · At Yates & Associates Insurance has proudly served Boerne, Texas and surrounding areas for over 30 years offering comprehensive commercial and personal insurance solutions.Process Certi ...
Stephenville, TX1 month ago
-
Description · JOB SUMMARY: Performs a no-touch temperature scan on every person wishing to enter the facility either as a patient or a staff member. Asks patients/visitors COVID-19 Questionnaire and give masks if patient/visitor is not wearing one. Help enforce the visitor pol ...
N BROWN ST HAMILTON, Texas, United States $65,000 - $125,000 (USD) per year1 week ago
-
We are seeking a dedicated and personable Insurance Customer Service Representative to join our team. · This role involves providing exceptional client support handling inquiries assisting with policy-related questions. · The ideal candidate will possess strong communication skil ...
Stephenville, TX1 month ago
-
Inside Sales/Customer Service Representative – Join Raitz Enterprises in Stephenville, TX & Grow Your Career. · About the Company: · Raitz Enterprises is one of Stephenville's largest producers of construction aggregates and a leading provider of aggregate-based materials used in ...
Stephenville, TX3 weeks ago
-
Veterinary Outlet, Inc. · Company Overview · Veterinarian's Outlet, Inc. has served the dairy industry for over 30 years and has been a DeLaval dealer for more than 18 years. The company provides a full range of products and services to help dairy producers achieve milk quality a ...
Dublin $45,000 - $75,000 (USD) per year6 days ago
-
TransAm Trucking Company Truck Driver Jobs · TransAm Trucking is now hiring company CDL-A truck drivers for long-haul career opportunities Apply today and enjoy life on the road with competitive pay and benefits, top-of-the-line equipment, and plenty of great driver rewards: · Tr ...
Dublin $52,000 - $90,000 (USD) per year Full time2 days ago
-
Travel Physical Therapist (PT) · Company: Fusion Medical Staffing · Location: Facility in Dublin, Georgia · Job Details · Fusion Medical Staffing is seeking a skilled Physical Therapist for a 13-week travel assignment in Dublin, Georgia. As a member of our team, you'll have the o ...
Dublin $75,000 - $125,000 (USD) per year4 days ago
-
NOW OFFERING A $15,000 HIRING BONUS · Deputy Sheriffs, under general supervision at the higher level (Deputy Sheriff II), and close supervision at the lower level (Deputy Sheriff I), supervise the work and conduct of inmates in a county correctional institution; patrol an area, a ...
Dublin $55,000 - $105,000 (USD) per year Full time3 days ago
- Work in company
Adaptive Physical Educator → 2,000 Annual Education Stipend
Spectrum Center Schools and Programs
Starting Salary: $75,000 - $85,000 /year based on experience · PLUS · $2,000 Annual Education Stipend · Environment: Special Education Program, Grades K-12 · Program Locations: Concord, CA | Pittsburg, CA · Spectrum Center Schools and Programs · , a growing, dynamic organization ...
Dublin3 days ago
-
NOTE: PLEASE READ THE FULL JOB DESCRIPTION BEFORE APPLYINGAPPLICATIONS SUBMITTED ON BETTERTEAM WILL NOT BE REVIEWED. · NOW OFFERING A $10,000 HIRING BONUS · Deputy Sheriff Recruit is the entry-level law enforcement position for Alameda County. This classification exists solely fo ...
Dublin $45,000 - $80,000 (USD) per year Full time5 days ago
-
We are seeking a Director of Hotel Valuations to join our team in Central Dublin. · Prepare high-quality RICS Red Book valuations · Produce feasibility reports for new projects · ...
Central Dublin1 week ago
-
NOTE: RESUMES SUBMITTED THROUGH BETTERTEAM WILL NOT BE ACCEPTED · PLEASE APPLY DIRECTLY ON THE ALAMEDA COUNTY WEBSITE: · Job Announcement: Forensic Behavioral Health Clinician I - County of Alameda · NOW OFFERING $12,000 HIRING BONUSES · BONUSES PAID INCREMENTALLY OVER THREE YE ...
Dublin Full time3 days ago
-
Company Description · Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our f ...
Dublin $35,000 - $70,000 (USD) per year6 days ago
-
Deputy Sheriff I (POST Academy Graduate) · NOW OFFERING A $12,000 HIRING BONUS* · *Effective August 9, 2020, paid incrementally over 4 years · Deputy Sheriffs, under general supervision at the higher level (Deputy Sheriff II), and close supervision at the lower level (Deputy Sher ...
Dublin $45,000 - $95,000 (USD) per year Full time3 days ago
Patient Service Representative - Dublin - Quantum Health
Description
At a GlanceFounded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost-we call ourselves Healthcare Warriors.
With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply-even if you don't meet every requirement.
The Impact You'll Make
As a Patient Service Representative (Bilingual - Spanish), you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.
Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it's helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.
Learn more by watching the "What it means to Warrior with us" video, here
What Success Looks Like
Ready to Make an Impact?
If you're looking for a career where you can help others while growing professionally, we want to hear from you Apply today and be part of a team that's redefining healthcare navigation.
What's in it for you
-
Customer Service Representative – Travel Support
Only for registered members Dublin
-
Member Services Representative
OTHER Only for registered members Stephenville
-
Customer Service Representative
Only for registered members Stephenville
-
Insurance Service Representative
Only for registered members Stephenville
-
Insurance Service Representative
Only for registered members Stephenville Stephenville, Texas
-
Customer Service Representative
Only for registered members Pottsville
-
Customer Service Representative
Only for registered members Stephenville, TX
-
Insurance Service Representative
Only for registered members Stephenville, TX
-
Customer Service Representative
Only for registered members N BROWN ST HAMILTON, Texas, United States
-
Insurance Customer Service Representative
Only for registered members Stephenville, TX
-
RE Customer Service Representative/Inside Sales
Only for registered members Stephenville, TX
-
Service Technician
Only for registered members Dublin
-
CDL-A Truck Driver
Full time TransAm Trucking- Dublin
-
Travel Physical Therapist
Fusion Medical Staffing- Dublin
-
Deputy Sheriff II
Full time Only for registered members Dublin
-
Adaptive Physical Educator → 2,000 Annual Education Stipend
Spectrum Center Schools and Programs- Dublin
-
Deputy Sheriff's Recruit
Full time Only for registered members Dublin
-
Director of Hotel Valuations
Only for registered members Central Dublin
-
Forensic Behavioral Health Clinician I
Full time Only for registered members Dublin
-
Hood Technician
Only for registered members Dublin
-
Deputy Sheriff I
Full time Only for registered members Dublin