Customer Service Representative - Dallas, United States - Fay Servicing
Description
** Customer Service Representative**
**Job Category****:** Constructive Companies **Requisition Number****:** CUSTO003090 Showing 1 location **Job Details**
**Description**
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers arent loan numbers theyre homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a **Customer Service Representative** to join our team.
As the **Customer Service Representative,** you will be responsible for communicating with customers and maintaining a positive relationship with them. Additionally, you will be the first point of contact with customers in identifying and resolving their questions or issues.
**What you will do for Constructive Insurance:**
Answer telephonic customer inquiries
Greet customers in a courteous, friendly, and professional manner using prescribed procedures and scripts
Research and resolve inquiries to ensure customer satisfaction in a timely manner
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requests; probe for and confirm understanding of inquiries
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Communicate effectively with individuals and teams to ensure high quality and timely expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Make outbound calls to borrowers as needed
**What you will bring to Constructive Insurance:**
High school diploma/GED required; College degree preferred
Minimum 1 year of call center experience
Knowledge of basic computer operations
Professional communication/interpersonal skills
Must have the ability to multi-task
Problem-solving skills
Willingness to rotate shifts, and work on Saturdays as needed
Ability to learn quickly
Courteous, with strong customer service orientation
Dependable, attentive to detail
Good listening skills
Adaptive to change
We dont just accept diversity we support it, celebrate it, and thrive on it for the benefit of our employees, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside, and not simply check, the box.
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