Compliance Delivery Analyst - San Dimas
2 days ago
Job description
ADP is hiring a Compliance Delivery Analyst for EFS.
In this role, the Compliance Delivery Analyst will report under the Payments and Compliance organization. The Compliance Delivery Analyst will play a lead, individual contributor role and will be responsible for strengthening the control environment, addressing and remediating gaps, and ensuring the EFS adheres to applicable laws, regulations, bank policies, and internal ADP standards.
You will focus on quality control of operational processes and SLAs, compliance risk assessment and mitigation, reporting to senior leaders, front-line training, and continuous process improvement. You will also support audit inquiries. To thrive in this role, you must have experience in driving compliance and enjoy translating complex requirements into simple, repeatable workflows that help the business "do the right thing" every day.
What You'll Do
Quality Control & Monitoring
- Plan and execute monthly (and ad hoc) quality control audits of key EFS processes.
- Validate adherence to operational SLAs, timelines, and program standards.
- Maintain control checklists and identify changes, if any, to ensure consistency and audit-readiness across the team.
- Partner with leaders to implement monitoring schedules and control calendars so work is proactive versus last-minute for audits.
Policies, Procedures & Controls
- Partner with key stakeholders to identify any changes to existing policies, procedures, and controls that reflect regulatory and bank changes and update as appropriate.
- Identify and document reporting requirements needed to demonstrate control effectiveness.
Audit, Exam & Issue Management
- Coordinate EFS responses to internal audits, bank partner, and regulatory reviews in partnership with Legal and Compliance.
- Proactively prepare and package evidence, samples, and process narratives in an organized, repeatable way.
- Track findings and remediation items (e.g., via Jira or other trackers), documenting root cause, interim controls, and long-term corrective action plans.
- Monitor remediation progress, escalate risks, and help prevent repeat findings through durable process fixes.
Training, Communication & Change Management
- Coordinate compliance training as applicable to EFS associates.
- Develop refresher training and communications when processes, controls, or regulatory expectations change.
- Serve as a subject-matter resource on "how" work must be done to be compliant, answering day-to-day questions and reinforcing standards.
- Support Standard Operating Procedures (SOP) adherence and updates across all workstreams.
Data and Reporting
- Use Excel and other tools to analyze quality results, exceptions, trends, and root causes; recommend improvements to reduce risk and rework.
- Partner with data/BI resources to build or enhance compliance and QC reporting for leaders.
- Provide recurring summary reporting and insights to EFS leadership and other stakeholders, as appropriate.
- Identify opportunities to automate, standardize, and simplify evidence capture, monitoring, and reporting.
Product Support
- Partner with Compliance and Legal to implement changes as needed.
- Identify and support compliance/control requirements for product enhancements and partner integrations; help operationalize new controls.
- Provide integration support when new processes or tools are introduced, ensuring controls and evidence are designed from day one.
Minimum Qualifications
- Minimum of 3 years' experience in a compliance related role
- High attention to detail and consistency
- Integrity and confidentiality
- Time management under deadlines; prioritization across multiple issues
- Professional judgment and escalation when needs
Preferred Qualifications
Education & Experience
Bachelor's degree in Audit, Accounting, Business, or related field; or equivalent combination of education and experience. Relevant certifications such as internal audit (CIA) or certified anti-money laundering specialist (CAMS).
Prior experience supporting audits, exams, or certifications (e.g., Reg E, BSA/AML, SOC1, PCI).
Experience in the payments or prepaid card industry.
Skills & Certifications (Nice to Have)
Proficiency with Excel (pivot tables, lookups, data analysis).
Experience with Jira or similar tools to track issues and remediation.
Experience with data visualization/reporting tools.
Core Competencies
Risk & Compliance Mindset – Thinks in terms of controls, documentation, and evidence; anticipates risk and designs practical mitigations.
Operational Rigor – Drives structure, consistency, and discipline in how work is performed and measured.
Analytical Thinking – Uses data to identify trends, issues, and root causes; turns analysis into concrete actions.
Effective Communication & Training – Explains complex requirements; builds clear SOPs and trains associates effectively.
Collaboration & Influence – Works seamlessly across BUs. Influence without authority; ability to push for timely remediation.
Ownership & Follow-Through – Takes responsibility for seeing issues through from identification to remediation and validation
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