- Translates written and interprets spoken English and Spanish, including medical terminology during patient encounters and phone calls and for written materials
- Functions as a cultural facilitator between patients and providers
- Explain cultural differences or practices to health care providers and patients when appropriate
- Communicate any special patient needs
- Responds to patient requests for general information about health center services
- Call patients to confirm appointments
- Greets clients and visitors to the clinic and assists with the check-in process
- Schedules patient appointments
- Answers phones and accurately directs calls
- Uses and maintains electronic medical records, accurately assembles income documents
- Ensures client information is up-to-date and complete
- Hourly position $19.85-$22.23 (based on education, experience & certification)
- $ retention bonus paid after one year of employment
- Generous PTO - Paid time off and paid holidays
- Health, life, dental, and vision insurance
- Two medical plan options, including RX coverage
- 403(b)/403(b) matching retirement plan after one year of employment
- Short-term disability insurance
- Life insurance
- FMLA
- Flexible spending account
- Health savings account
- Employee Assistance Program
- Wellness Rewards Program
- Employee Referral Program and much more
- Tuition reimbursement and more
- Education: High school diploma or equivalent required
- One year prior administrative experience preferred
- Certification: Completing "Bridging the Gap" medical interpreter training is required within 3 months of hire. Other medical interpreter certifications may be accepted pending HR approval
- Bilingual: Spanish/English, written and spoken, including medical terminology required
- Excellent interpersonal and customer service skills
- Required to provide education, dates, and any certificates at the time of application
- Interacts with colleagues and patients in a professional manner
- Possess excellent communication skills
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Medical Interpreter - South Bend, United States - Indiana Health Centers, Inc.
Description
Job Description
Job DescriptionDescription:Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care, which means having access to essential services to meet the needs of the patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.
IHC in South Bend, Indiana (Michigan Street) is seeking a highly skilled and compassionate Bilingual Medical Interpreter who is looking for a rewarding opportunity Join a dedicated patient-centric team and play a crucial role in providing exceptional patient care. As a Medical Interpreter, you will be an integral part of our healthcare team. You will be able to work in a supportive and collaborative environment that values teamwork, excellence, and compassion.
Overview: The Medical Interpreter contributes to IHC's mission and goals of client satisfaction, quality of care, cost competitiveness, and productivity by ensuring efficient communication between providers, IHC staff, and patients. The Medical Interpreter works closely with other front-office and back-office staff and providers to deliver exceptional customer service to patients in person and over the phone. Works as a front office staff member when not interpreting.
Excellent compensation and benefits package includes but is not limited to:
We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
