Hotel Front Desk Attendant - Florence, KY
2 weeks ago

Job summary
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.Responsibilities
- Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Handle customer complaints as necessary
- Give every guest a warm welcome, check them in, and check them out when they leave,
- Work with the housekeeping staff to ensure rooms are ready for new guests
Job description
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