CX Design Lead - USA, United States - CYBERARK SOFTWARE

CYBERARK SOFTWARE USA, United States

3 weeks ago

Description

Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

What you will do:

CyberArk is seeking a pioneering Customer Experience Design Lead to establish and guide our Customer Experience Design function. This role is pivotal in crafting holistic customer experiences that span across product, service, and human interaction, bridging strategic design with actionable insights.

What you need to succeed:

Co-create the Customer Experience Design strategy and roadmap, aligning with broader business objectives.

Collaborate with external partners to conduct high-level service design projects, ensuring alignment with our strategic vision.

Map out and execute a plan for developing our in-house CX design capabilities.

Create and refine the infrastructure for executing strategic experience design projects, translating complex designs into implementable roadmaps.

Champion customer-first design principles, integrating these into our organizational processes and culture.

Facilitate knowledge sharing and scale design education and process across the organization.

How you will stand out from the crowd:

5+ years of experience in Customer Experience, Service Design, or a related field, with a track record of leading strategic design projects.

Skilled in service blueprinting, customer journey mapping, and experience research, with a deep understanding of design thinking and human-centered design principles.

Demonstrated ability in capability building, training, and facilitating workshops to embed design practices and thinking across teams.

Demonstrable experience in managing external partners.

Strong communication skills, adept at engaging diverse stakeholder groups and championing change.

Application Submission:

Interested candidates are invited to submit a resume. Additionally, we request a process portfolio or case studies demonstrating your approach to service design, strategic problem-solving, and collaborative projects. These materials should highlight your methodology, the challenges you've addressed, and the outcomes achieved.

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

The salary range for this position is $94,000 – $134,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

#LI-EB1

Electrical Designer EPLAN

2 weeks ago

BlueWave Solutions North, United States

We are the creators of today for the world of tomorrow. · As one of the world's leading development service providers, at ALTEN we are committed to shaping the future of our partners, the careers of our employees, and the challenges facing our society and environment in a positiv ...
Global Process Manager Quality Management

2 weeks ago

NebulaTech Dixie, United States

We engineer a sustainable future with Dixie · Process Automation Solutions is one of the leading, independent providers of complete automation solutions for the process and manufacturing industry. We employ over 1,600 employees in Europe, America, and Asia. Our main focus is the ...
Staff Engineer

2 days ago

Catapult Staffing United States

Our client's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry. · We empower our team members to drive in ...
Sales Territory Manager

1 week ago

FORCE America Southern, United States

FORCE America, Inc. - one of the leading suppliers of motion and control systems in North America is looking to add a Sales Territory Manager to our team. · Overview: The FORCE America Sales Territory Manager will sell value added mobile hydraulic systems and parts, covering a w ...
Site Reliability Engineer

5 days ago

Brooksource United States

*Site Reliability Engineer (SRE)**Contract to Hire **Remote (EST Time Zone)* Our Fortune 15 health care client is seeking a Site Reliability Engineer (SRE) to assist them as they fully transition to the cloud. You will play a critical role in ensuring the reliability, scalability ...
Data Engineering Platform

1 day ago

Comerica Bank United States

Data Engineering Domain Architect · The Data Engineering Domain Architect will participate in the creation and evolution of the technology road map that defines current technical architectures and future architectures for the Domain. The Domain Architect is the end-to-end subjec ...
Senior ServiceNow Developer DHS

1 day ago

ICF United States

We are open to supporting 100% remote work anywhere within the U.As a Senior ServiceNow Developer, you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customizati ...
Senior Software/Data warehouse Developer

5 days ago

Tyton Holdings United States Full time

The Senior Software Developer/Database Administrator shall possess knowledge and experience in applications software development principles and methods sufficient to participate in the design, development, testing and implementation of new or modified applications software; inclu ...
Software Applications Engineering

5 days ago

ASML United States

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customer ...
Lead Software Engineer, Platform

1 week ago

Brooksource United States

Job Title:* Lead Software Engineer · *Reports to:* IT Sr. Duration:* 6-12 month contract-to-hire · *Location:* Nashville area or within reasonable driving distance · *A Lead Software Engineer (LSE) is recognized as an expert in their strategic functional area and uses a system ...
Principal Software Engineer

5 days ago

Brooksource United States

Principal Software Engineer (Java)* · *6 moth contract to hire/permanent* · *$As part of our team, you will get to deliver creative solutions for our client's new Wireless venture In this role, you will work as a technical lead of an agile development team within our Wireless OSS ...
Developer-Full Time

5 days ago

Christus Health United States Full time

The Information Services Developer Senior is primarily responsible for designing, developing, and implementing systems based on requirements. The candidate should have good knowledge of development methodologies and follow them while designing and coding. This role requires colla ...
Senior Software Engineer

3 days ago

Whisker United States

: Whisker is the maker of Litter-Robot, Feeder-Robot, and At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enrichin ...
Information Services Developer Senior

5 days ago

Christus Health United States

Job Description Summary: The Information Services Developer Senior is primarily responsible for designing, developing, and implementing systems based on requirements. The candidate should have good knowledge of development methodologies and follow them while designing and coding ...
Application Architect

1 week ago

STERIS United States

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · As an Oracle Application Architect, you will play a critical role in leading one of our Oracle Applications t ...
Principal Systems Engineer

2 days ago

Leonardo DRS United States

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission com ...
Remote Software Engineer-Front End

1 week ago

iLending United States

iLending is looking to fill 2 roles in our Engineering department, a Software Engineer and a Senior Software Enginee We are looking for full-time, career oriented individuals who want to join a fun and energetic company. · Design, build, and maintain solutions in the cloud for t ...
Senior ServiceNow Software Developer,

5 days ago

Peraton United States

As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government a ...
Lead Software Engineer

3 days ago

Magellan Health United States Full time

Looking for a Lead Software Engineer with Liferay 7.3 or 7.4 experience for this fully remote opportun. Lead Software Engineer duties to include: · Build new Provider Platform on new technologies:LifeRay 7.4 · AWS · JAVA · LAMDAs · React JS · Okta Integration · Lead technical re ...
React Native Developer

1 week ago

Brooksource United States Full time

*Sr React Native Developer **Location: Greenwood Village, CO **Contract Duration: 6-month contract with potential for full-time conversion **Pay Rate: $60-$75/hour DOE **Job Overview: * Our Fortune 500 Client is seeking a new member of the team to contribute as a core member on t ...