Overnight Security Supervisor - Orlando, United States - Exploria Resorts

Description

What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more Overnight Security Supervisor Full Time$19.50/Hour3rd shift - Friday - Tuesday 10:00 PM -6:30 AMSummer Bay Orlando by Exploria Resorts Job Summary: The Overnight Security Supervisor is a highly visible, perpetually patrolling employee who is expected to seek out opportunities to improve the guest experience and resolve challenges in an effective and timely manner. The Security Supervisor will report to the Security Manager. This position is responsible for leading the officer team that patrols Summer Bay Resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies. Supervisor is expected to work alongside the officers to model best practices and behaviors. Supervisor is expected to set the example of excellence each day for his team of officers to follow. Responsibilities and Duties:

• Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc,
• Ensuring team of officers is in proper uniform and meet the company appearance expectations outlined in the Employee Policy Manual
• Supervisor is expected to hold Security team members accountable to the contents of the Employee Policy Manual in its applicable entirety
• Patrol of resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies, monitoring and responding to radio communications, assisting guests as needed, recording the tour reports using the mobile device, addressing any suspicious activity immediately and responding to incidents promptly, utilize the de-escalation practice to help resolve disputes, and follow directions provided by Resort Management
• Maintaining a working knowledge of all equipment assigned to positions
• Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
• Receiving, storage and properly logging of evidence
• Investigation assignments as necessary and assigned by Management
• Checking, patrolling, and touring, and securing the properties during shift
• Answering fire, gas or other alarms as needed or requested on property
• Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort
• Assuring all company polices and safety regulations are reported as observed
• Responsible for special projects or assignments for various areas as assigned by Resort Management
• Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
• Attending periodic scheduled refresher training
• Marinating a safe and clean work area for guest and employees
• Assuring compliance of all company policies as outlined for all employees
• Other primary duties as needed or required by business demands

Qualifications and Skills:

• Have a current and valid Class D License
• Maintaining proficient and knowledge of Florida Criminal Code and Florida Criminal procedures
• Must assist with minor maintenance problems as needed or available.
• Must assist with delivery of housekeeping items overnight when that department is closed
• May be required to handle special projects as assigned
• Other secondary functions as necessary for the operation of the department and the company

Physical Demands:

• Frequent walking/standing

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Required

Preferred

Job Industries

• Hotel & Hospitality