Restaurant Systems Specialist - New York - USHG

    USHG
    USHG New York

    1 week ago

    Description

    Union Square Hospitality Group (USHG) has created some of New York's most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries.
    Who you are:
    The Restaurant Systems Specialist, under the direction of the Director of Restaurant Technology, is responsible for supporting and maintaining multiple restaurant technology systems across the USHG portfolio. This includes POS, digital ordering platforms, gift cards, menu displays, and additional operational systems and integrations. The position plays a key role in keeping restaurant systems accurate, consistent, and easy for teams to use. It supports restaurants throughout the full menu cycle by updating menu items, pricing, and promotions; configuring systems with new menus, images, and descriptions; testing all changes; and implementing updates across all restaurants. The role also contributes to improving workflows, strengthening system reliability, and supporting new technology initiatives.
    What you'll do:

    • Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
    • Partner with Operations, Marketing, Culinary, Finance, and Technology to plan, implement, and support menu and system updates.
    • Gather requirements and define what needs to be updated across POS and off-premise ordering channels, including 3rd-party delivery partners.
    • Provide on-site support and system installation during new venue openings, ensuring a smooth transition into live operations.
    • Recommend improvements to established processes and partner with stakeholders to approve and implement changes.
    • Support configuration and maintenance of additional restaurant systems such as KDS settings, printer routing, payment terminal setup, gift card activation flows, and menu display content.
    • Ensure accuracy and data integrity across all digital channels and integrated systems.
    • Participate in beta testing of new technologies, features, and integrations to support innovation across the restaurant portfolio.
    • Receive, organize, prioritize, and execute menu and configuration requests across business channels.
    • Monitor system performance, identify root causes across integrated systems, and escalate to vendors or internal technical teams when needed.
    • Provide ongoing support, both remote and on-site, for system-related issues, service questions, troubleshooting, and general inquiries.
    What we need from you:
    • 2+ years of experience working with POS and Online Ordering platforms; Toast and Olo experience preferred.
    • Track record of managing external vendors and service providers.
    • Experience supporting a broad group of stakeholders.
    • Experience driving adoption of technology through education, training, and other organizational change management strategies.
    • Restaurant/ Hospitality industry experience preferred.
    • Ability to be on-call (limited number of weekends) to provide remote technical service
    • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
    • Communicates with honesty and kindness and creates the space for others to do the same.
    • Fosters connection by putting people first and building trusting relationships.
    What you'll get from us:
    At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Restaurant Systems Specialist, you'll enjoy:
    • Competitive pay and bonus potential: Annual compensation of $75,000 - $85,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
    • Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
    • Time to recharge: Generous paid time off and paid parental leave to support life outside of work
    • Investing in your future: A matched 401(k) plan to help you grow long-term savings
    • Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
    • Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
    • Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
    • Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
    • Convenience & flexibility: Pre-tax commuter benefits for transit and parking
    • Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.
    Putting Enlightened Hospitality into Practice
    Integral to our culture are our six behaviors. Our behaviors guide how we work together.
    • We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
    • Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
    • Center the salt shaker with an unwavering commitment to excellence and the values that matter most
    • Write a great next chapter. The road to success is paved with mistakes well-handled
    • Bring a charitable assumption and err on the side of generosity
    • Leave our campsite better than we found it; always responsible for the impact of our wake
    *The above represents the expected salary for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.
    The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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