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    Client Success Expert - Anchorage, United States - Infuse

    Infuse
    Infuse Anchorage, United States

    2 weeks ago

    Default job background
    Description
    The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty.

    Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

    Responsibilities and Duties

    Develop and maintain relationships with a select group of named accounts to ensure campaign success

    Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings

    Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

    Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

    Create and coordinate account documentation including reports, RFPs, and other recommendations

    Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding

    Qualifications

    Minimum two years of account management and/or customer success/service experience preferred

    Organized, detail-oriented, and able to manage 30+ clients at once

    Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

    Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

    Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

    Comfortable using and learning software:
    MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

    Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

    #J-18808-Ljbffr
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