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- Manage all aspects of the product support functions, including the parts and service business, shop profitability, technician utilization, and warranty-related issues, as well as the monitoring and management of parts inventories, inventory turns, and customer fill rates.
- Develop a budget and forecasts for the Service Center that comply with DEUTZ's budgeted financial targets and monitor and report the center's performance.
- In conjunction with the DEUTZ Power Center engine sales and marketing group, develop and grow the assigned territory creating new business opportunities that will support the growth targets for recent engine sales, parts sales, and the service business.
- Lead, mentor, and monitor the performance of the DEUTZ Service Center staff.
- Investigate and resolve all customer-related issues in a timely matter.
- Understand and ensure that all employees follow company policies and procedures, including maintaining a safe work environment.
- Ensure that the Branch facility and assigned service vehicles are clean and organized and present a positive image of DEUTZ.
- Other duties as assigned.
- While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing, walking. Employee could be subject to weather conditions and loud noises.
Branch Manager Mid-America - Mansfield, United States - DEUTZ
Description
Branch Manager Mid-America
Location: DPC Mid-America Mansfield Texas
Working hours:
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
The Branch Manager will be responsible for managing the daily operation of the DEUTZ Service Center, including all departments and staff, as well as the oversight and support of the Dealer product support network in the branch AOR. The individual will deliver the business plan on revenues and profitability for the Deutz Power Center.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Branch Manager will be responsible for, but not limited to, the following duties:
Travel Demands: Anticipated domestic and international travel is approximately 0-10% depending on business needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION/EXPERIENCE:
Required
Preferred
Description
X
Bachelor's/Associate's degree in a relevant field of study and/or a minimum of five years of related experience.
X
Strong working knowledge of diesel engines, hydraulics, power generation and related power train componentry.
X
Leadership experience in product support marketing and parts and/or service department operations.
X
Ability to work with minimal supervision.
X
Must meet all requirements to drive a company service vehicle.
ADDITIONAL REQUIRED SKILLS:
LANGUAGE ABILITY:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
MATHEMATICAL ABILITY:
Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITY:
Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.
WORK ENVIRONMENT:
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demand Requirement
Frequency
Concentration
Daily
Sitting
Daily
Communication
Daily
Vision
Daily
Verbal
Daily
Standing
Daily
Hearing/Listening
Daily
Lifting
Daily
Bending
Daily
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.