- Full time
-
Service technician
3 weeks ago
NovaTech Solutions Hill City, United StatesYour new responsibilities and scope as a Service Technician (m/f/d) at Hill City: · * Installation and commissioning · * Service and maintenance work · * Commissioning of installed systems and equipment · * Reading and implementing plans and drawings · What you should bring as a ...
-
Health Services Administrator
3 weeks ago
CFG Health Network Trenton, United StatesOverview · Serves as the chief on-site administrative manager responsible for the delivery of contract services, and supervision of personnel & liaison services within the institution. · Responsibilities · Direct and supervise the day-to-day activities of the health service un ...
-
Health Services Administrator
2 weeks ago
CFG Health Network Trenton, United StatesOverview · Serves as the chief on-site administrative manager responsible for the delivery of contract services, and supervision of personnel & liaison services within the institution. · Responsibilities · Direct and supervise the day-to-day activities of the health service unit ...
-
Field Service Technician
2 days ago
Facsimile Communication Industries, Inc Trenton, United StatesJob Description · Job DescriptionAtlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our S ...
-
Field Service Technician
2 days ago
Global Channel Management Trenton, United StatesJob Description: · Field Service Technician needs electronics experience · Field Service Technician requires: · Provides a vehicle that the tech would use and take home at night, also uniforms · Flexible schedule · Ability to work nights, Week-ends &/or Holidays. · Must be a Tea ...
-
Electronic Service Technician
2 weeks ago
Jobot Chambersburg, United StatesJob Description · Job DescriptionExperienced soldering and working on PCB's? Take a closer look · This Jobot Job is hosted by: Jenner Wiggins · Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. · Salary: $22 - $26 per hour · A bit about u ...
-
Stellar Enterprises Groveville, United StatesTasks: · Ensuring the smooth operation of technical systems in the facilities · Independent inspections, maintenance, testing, and repairs of building and electronic systems, including troubleshooting · Independent resolution of malfunctions and optimization of operations in the ...
-
Facility Services Technician
3 days ago
Ingram Content Group Chambersburg, United States Full timeJob Description · is hiring a Facilities Services Associate to contribute to our Operations team in Chambersburg, PA · Want to join a key team that helps the world read? · At Ingram, the Operations team serves a key role within the organization. We ensure that our distributio ...
-
Field Service Technician
2 weeks ago
Hutchinson Industries Inc Trenton, United StatesJob Description · Job DescriptionFacility: Field and Trenton Plants · General Description · The individual in this position is primarily responsible for supporting Hutchinson's Service Division and the installation, inspection, and testing of its marine product lines aboard milit ...
-
Sapphire Solutions Mercerville, United StatesWe are looking for... you, if you want to actively shape climate-neutral living with your practical experience and expertise. If you enjoy: · Driving directly from your home to your customers with your service vehicle - you will receive your orders directly on your tablet with al ...
-
HVAC/R Service Technician
2 days ago
G E Mechanical Trenton, United StatesJob Description · Job DescriptionNow is the time to join G.E. Mechanical · HVAC/R SERVICE TECHNICIAN · G.E. MECHANICAL, LLC OVERVIEW: G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary wit ...
-
Fitness Equipment Service Technician
2 days ago
Fitness Machine Technicians of Central NJ Trenton, United StatesJob Description · Job DescriptionJob Summary · Are you the type of person who can work independently, can be trusted to do their job, wants to learn new things, willing to take responsibility, can troubleshoot, can grow in their job, and is mechanical? · If yes, Fitness Machine T ...
-
Construction Equipment Service Technician
2 days ago
Gpac Trenton, United States Full timeAre you a master of mechanics with a passion for heavy construction equipment? · Our client is a premier heavy equipment company and is seeking a Service Technician who is a wizard with wrenches. This is your chance to join the team and play a pivotal role in maintaining the mach ...
-
HVAC Service Technician/Installer
2 weeks ago
Asteroid Operating Company, Inc. Robbinsville, United StatesJob Description · Job Description** PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE** · Asteroid Operating Company is a New Jersey-based, Full-Service Commercial, and Residential Mechanical, Electrical, and Plumbing Services Contractor. · Currently, we have an immediate openin ...
-
Service Technician
3 weeks ago
NebulaWorks Willow Valley, United StatesService Technician (M/F/D) - Career Changer · Location: Frankfurt am Main · Type of Employment: Full-time · Working Hours: 40 hours per week · About KPS Prüfservice · KPS Prüfservice is one of the leading companies nationwide in the field of electrical equipment testing. Our focu ...
-
General Service Technician
5 days ago
Midas of Monmouth/Mercer County and Surrounding Areas Hamilton Square, United StatesAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. · We are looking for general service technicians ...
-
Service Technician
2 days ago
Kelvin Group Fairless Hills, United StatesJob Description · Job DescriptionDescription This position involves troubleshooting and repairing all components of industrial ammonia refrigeration systems and equipment. Our ideal service technician will have experience with screw and reciprocating compressors, evaporators, con ...
-
HVAC Service Technician
2 days ago
LEN THE PLUMBER LLC Bordentown, United StatesJob Description · Job DescriptionHVAC TECHNICIAN - Residential Service experience preferred · Join our NEW HVAC DIVISION in our Mt. Laurel, New Jersey Location · SIGN ON $$ BONUS $$ for TOP TECHS -- ASK US · Len the Plumber Heating and Air · As a Len the Plumber HVAC Technician, ...
-
Battery Service Technician
1 week ago
2001 TOWING & RECOVERY Bordentown, United StatesJob Description · Job Description We are hiring for battery service technicians in Burlington County Positions available for individuals who live in or around Burlington County. Job duties include performing jump starts, fuel delivery, tire changes, etc. No experience necessary w ...
-
Service technician in customer service
3 weeks ago
Velocity Solutions Griggstown, United StatesAbout SPIE Wiegel GmbH: · With over 50 years of experience in the building technology industry, our company, headquartered in Kulmbach in Upper Franconia, provides our customers with expertise for complex project solutions. Our success is driven by innovative visions that are bro ...
Senior IT Administrator/Service Technician - Trenton, United States - Cortrucent LLC.
Description
Cortrucent SecuritySenior IT Administrator/Service Technician
Gibbsboro, NJ
We are seeking a Senior IT Administrator/Service Technician to join our dynamic, fun, growing team. This vital role is central to ensuring client satisfaction and loyalty through delivering top-notch cybersecurity services, consultancy, and support.
Description
Company Overview
Cortrucent Security is a leading Cybersecurity & Information Technology Service Provider dedicated to serving clients across various industries. We are seeking a
Senior IT Administrator/Service Technician
to join our dynamic, fun, growing team.
This vital role is central to ensuring client satisfaction and loyalty through delivering top-notch technology & cybersecurity services, consultancy, and support.
We're seeking growth-focused leaders eager to continuously develop their leadership and technical skills within the cybersecurity and information technology sphere.
At Cortrucent, we believe inReal Life – Real Work – Real Growth , underpinned by our commitment to
Trust, Transparency, and Teamwork.
Company Culture
Our culture is built around five core values that guide our work and interactions:
Our (5) core values are more than just words, they are a way of life with a strong commitment to excellence, dedication, transparency, and a positive work culture.
Deliver More Than is Expected:
We strive to exceed expectations in every task, fostering a culture of excellence and overachievement.
No Excuses, Do Whatever It Takes to
Get It Done:
Emphasizing a problem-solving mindset, we take ownership and face challenges head-on.
Be Passionate and Determined:
We value enthusiasm and commitment, encouraging perseverance and a strong drive in our pursuits.
Be Honest and Open with Everyone:
Transparency, integrity, and ethical behavior are paramount in all our interactions.
Have Fun:
We believe in creating an enjoyable work environment where creativity, productivity, and job satisfaction are enhanced.
These values create a dynamic, effective, and positive workplace, integral to our success and ethos.
Location
Gibbsboro, NJ
Position Type
Full-Time with After-Hours On-Call Rotation and After-Hours project work
Responsibilities
Troubleshooting and Problem Resolution:
Act as the primary point of contact for clients seeking technical assistance.
Escalate unresolved issues to higher support levels with detailed documentation.
Conduct thorough problem investigations and resolutions.
Interface with technical personnel for complex client issues.
Provide Level 1-3 technical support across various industries.
Resolve a range of IT issues, including hardware/software troubleshooting and network management.
Maintain and update support tickets to meet service level targets (SLTs).
Ticket Management:
Log all interactions in the ticketing system.
Prioritize and manage multiple issues simultaneously.
Analyze service request trends to develop improvement strategies.
Escalate tickets when necessary.
Client Communication:
Build and maintain client relationships.
Provide frequent updates on service request status.
Participate in client meetings for feedback and relationship maintenance.
Present IT health and metrics reports to clients.
Communicate effectively with all organizational levels.
Work closely with team members to meet service commitments.
Collaborate on comprehensive IT solutions.
Update management on service issues or complaints.
Participate in pre-sales calls and solutions.
Technical Leadership:
Provide technical guidance and leadership.
Offer end-user instructions for software/hardware issues.
Process and Documentation:
Design and maintain service desk process and procedure documentation.
Develop and update a knowledge base for common issues.
Contribute to internal documentation with lessons learned.
Design and maintain onboarding documentation and procedures.
On-Call and After-Hours Support:
Participate in on-call rotation for emergency support and after-hours projects.
Proactive Maintenance:
Conduct proactive support and maintenance.
Use tools for monitoring and preventing issues.
Implement monitoring standards.
Meet internal SLT's such as client patching, EDR compliance, etc.
Conduct basic system checks and updates to prevent the occurrence of common issues.
Use support tools to monitor client systems, networks, and applications for issues and security risks.
Build and implement monitoring standards for clients.
Quality Assurance:
Ensure solutions adhere to industry best practices.
Review service desk metrics with management.
Skills, Requirements, and Abilities
Knowledge and Skills:
Experience support applications, processes, software, infrastructure and equipment.
Strong presentation and client service skills.
Skilled in supporting Microsoft Windows Desktop, Server, Linux and Azure environments.
Proficient in planning and preparing written communications.
Working knowledge of Firewalls
Working knowledge of Wireless networks and Access Points.
Basic network knowledge in line with a Network+ or CCNA.
Understanding of Microsoft 365 & Azure configuration, management, and troubleshooting.
Understanding of DNS, DHCP.
Understanding of Email, DNS, and Endpoint security.
Familiar with Security Awareness Training and best practices.
Additional skills as required by leadership.
Abilities:
Ability to multi-task and adapt to changes quickly.
Ability to work effectively in a team and communicate clearly.
Strong service awareness of all organizational key IT services.
Understanding of all support tools, techniques, and the secure use of technology.
Ability to maintain customer context.
Put forth solutions to management team to resolve client challenges and pain points.
Understand sense of urgency for clients.
Take the extra steps, go above and beyond what the customer would expect.
Accomplish things together.
Ability to lift, carry, rack, stack equipment up to 50 pounds and climb 12ft ladders.
Schedule and Availability:
Willingness to work occasionally on weekends and holidays based on workload.
Availability of after-hours on-call emergency support.
Reliable transportation.
Credentials and Experience:
2-4 years of progressive responsible experience in Information Technology or Cybersecurity or a related field.
Technology industry certifications (e.g., A+, Network+, CompTIA Security+, etc.) is a plus with a commitment to obtaining additional relevant certifications.
#J-18808-Ljbffr
