Quality Manager - Dallas, United States - Invitation Homes

Description

Invitation Homes offers high-quality homes for lease in desirable neighborhoods across America. As the nation's premier home leasing company, we own and operate approximately 85,000 properties.

Our talented associates create excellent customer experiences and work hard to ensure our homes are maintained to the highest standards.

We are seeking candidates who are ready to join us in providing exceptional service to internal and external customers and who embrace our fast and friendly approach.

Essential Job Duties and ResponsibilitiesCreates and nurtures a high-quality and productive work environment where every associate mattersManages daily operations of team and ensures success through effective leadershipContinuously coaches and develops associates and manages performance with formal reviews and by providing ongoing constructive feedback through regular one-on-one conversationsOwns testing phase of formal SOP process and provides feedback on outcomesOwns Observation Cards and reports frequency and effectiveness of local observation practices to VPOversees central observation practices and communicates findings to Director, Continuous ImprovementLeads refreshers on select topics related to leasing and/or property managementGuides implementation of The 5 Whys approach to identifying root causes and oversees ongoing practicesMeets regularly with individual market leaders to identify market-specific needs and/or areas of opportunity while enabling open discussions of problems and constraintsDesigns scorecards to help ensure quality and usefulness of data created/updated in Salesforce by internal associates and/or external partnersReviews and approves audits performed by Quality Specialist (e.g., correct handling of Property Issues, etc.)Partners with Director, Continuous Improvement to create and implement action plans as necessaryMeets with new Leasing Experience Managers (LEMs) and Portfolio Directors (PDs) within first 60 days to explain purpose of Quality team and clarify expectations associated with standard practices, etc.

Develops and maintains LPM Job Guides and partners with Learning Partner on deliveryPresents ideas and/or suggestions related to Quality Assurance and/or Quality Control to VPPrepares regular and/or ad hoc presentations as requiredMaintains awareness of ongoing expectations and adapts quickly to changePerforms other duties as assignedEducation and/or ExperienceHigh school diplomas or equivalent requiredBachelor's degree in Quality Assurance, Business Administration, or related field preferredExperience in leasing, property management, and/or real estate strongly preferredExperience with Salesforce and Yardi Voyager preferredRequired Licenses or CertificationsNoneSkills/Specialized KnowledgeFamiliarity with ISO 9000 Quality Management Principles and how to apply these principlesExtensive experience with Microsoft Office, including Outlook, PowerPoint, and ExcelExcellent interpersonal skills and ability to communicate effectively with a diverse workforceStrong organizational and time management skillsAbility to identify, analyze, and resolve problemsWorks well under pressure and maintains a professional demeanorLearns quickly and navigates through technological applications efficientlyOther RequirementsModerate travel may be requiredComprehension of federal fair housing laws and any applicable local housing provisionsMust maintain professional appearanceMust be proactive, self-directed, and self-motivatedWorks on a regular and consistent basis; overtime may be required occasionallyPhysical and Mental DemandsThis position will involve long hours sitting and using office equipment and computers.

The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking.

This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Work EnvironmentThis is a hybrid role. Being in the office at least two days per week may be required. The standard office environment may be busy and noisy at times.
Salary Range$71, $124,670.

00 Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

Annual bonus programHealth, dental, vision, and life insuranceLong-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays401(k) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre- and Post-Covid)Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.

If you have a disability or special need that requires accommodation, please contact us at all recruitment agencies:
Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.#J-18808-Ljbffr