Collections Agent - Gulfport, United States - PrideStaff

Description

• Telephone communication with consumers who have a past due debt
• Must have great negotiating skills
• Responsible for providing a high degree of quality service while working with patients to make timely payments, resolve re payment issues, evaluate current financial situations to establish feasible payment arrangements.
• ESSENTIAL FUNCTIONS: makes outbound calls as required, evaluates patient information and files to determine payment options, maintains and documents accurate collection records, understands and utilizes all methods-techniques- and resources available, works constructively with the delinquent patient to ultimately cure the delinquent accounts, completes necessary research of any outstanding balance, checks for accuracy, completeness and compliance in accordance with the hospitals guidelines, oversees adherence to all laws and regulations pertaining to debt collections, determines when collection activity has been exhausted and submits to management, skip traces patients who cannot be located, accepts payments on delinquent accounts as requested by patient.

• Must possess the ability to work well under pressure
• Must possess exceptional verbal and written communication skills
• Performs a variety of financial and regulatory tasks to collect delinquent accounts ensuring compliance with the fair debt collections practices act
• Must be self motivated
• Must have a positive attitude in the work environment
• Must be able to take constructive criticism
• Must be able to solve basic algorithm
• Must be computer literate
• Competitive pay, salary + commission

• Microsoft Excel: 1 year (Preferred)