IVR Business Analyst(USC-W2) - Charlotte
1 week ago

Job Summary
We are seeking an IVR Business Analyst to join our team at ClifyX. The ideal candidate will have experience in working in the Telecom sector, specifically in the IVR area.- Should have experience in caller experience testing initiatives.
- Identifying usability gaps and recommending improvements that enhanced customer satisfaction and self-service effectiveness.
Job description
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