Sr. Customer Service Representative - Haltom City, United States - Zobility

    Zobility
    Zobility Haltom City, United States

    1 month ago

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    Description

    Job Description:

    • In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
    • To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
    • You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment.
    • The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential.
    • We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.
    • If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.

    Responsibilities:

    • Utilize support processes and methodologies
    • SAP knowledge (Recommended)
    • Assess customer needs
    • Contract Reviews
    • Processing RFQ's
    • Order entry
    • Credit and Debit Memos
    • Some knowledge of FAR/DFAR (Recommended)
    • Provide resolution in a timely manner
    • Communicate effectively with customers
    • Work independently and in a team environment
    • Develop creative solutions to customer problems
    • Maintain customer service principles and practices
    • Provide feedback to management regarding customer service issues
    • Utilize problem-solving skills to resolve customer issues
    • Maintain a high level of organization and detail-oriented approach
    • Take initiative and ownership of customer issues
    • Manage multiple customer requests simultaneously
    • Experience in Aerospace Industry

    Requirements:

    • Superior organizational and time management skills
    • Strong computer skills
    • Experience with SAP
    • Strong Attention to detail, accuracy with data entry, and an aptitude for organization
    • Strong communication skills Knowledge of Aerospace Industry Prior experience working in materials or customer service role
    • Strong sense of urgency and ability to prioritize completion of tasks
    • Exceptional written and oral communication skills
    • Shows initiative and is driven to succeed.
    • Highly proficient in MS Office 365 products (Word, OneNote, Access, Excel, PowerPoint etc.)

    Education:

    • Associates Degree