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- In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
- To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
- You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment.
- The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential.
- We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction.
- If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.
- Utilize support processes and methodologies
- SAP knowledge (Recommended)
- Assess customer needs
- Contract Reviews
- Processing RFQ's
- Order entry
- Credit and Debit Memos
- Some knowledge of FAR/DFAR (Recommended)
- Provide resolution in a timely manner
- Communicate effectively with customers
- Work independently and in a team environment
- Develop creative solutions to customer problems
- Maintain customer service principles and practices
- Provide feedback to management regarding customer service issues
- Utilize problem-solving skills to resolve customer issues
- Maintain a high level of organization and detail-oriented approach
- Take initiative and ownership of customer issues
- Manage multiple customer requests simultaneously
- Experience in Aerospace Industry
- Superior organizational and time management skills
- Strong computer skills
- Experience with SAP
- Strong Attention to detail, accuracy with data entry, and an aptitude for organization
- Strong communication skills Knowledge of Aerospace Industry Prior experience working in materials or customer service role
- Strong sense of urgency and ability to prioritize completion of tasks
- Exceptional written and oral communication skills
- Shows initiative and is driven to succeed.
- Highly proficient in MS Office 365 products (Word, OneNote, Access, Excel, PowerPoint etc.)
- Associates Degree
Sr. Customer Service Representative - Haltom City, United States - Zobility
Description
Job Description:
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Requirements:
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