release manager - Miami, United States - Lakeview Loan Servicing

Description

Overview:

POSITION SUMMARY:
The Release Manager manages software development releases, from requirements gathering through release. This position is responsible for adherence to standards of testing and documentation while advancing development changes through the entire SDLC process.

DUTIES AND RESPONSIBILITIES:

Coordinate with development and quality assurance teams for resource allocation and scheduling application releases.
Responsible for adherence to standards of testing and documentation while advancing development changes through the SDLC process.
Partner with business units to deliver new software application functionality while protecting the integrity of existing services through acquired business process knowledge and best practices.
Act as a liaison between the IT teams and the Companys various business units.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Analyze business applications and performs data mapping based on client need.
Act as subject matter expert and liaison with the business units for process and requirements gathering.
Manage production releases by scheduling required resources from all necessary IT departments, creation of timelines, scheduling business testers, and creation of release notes.
Verify SDLC/release guidelines are adhered to and provide approval in the migration of releases through development/test/UAT environments.
Conduct customer requirements meetings.
Develop business requirements, functional requirements, process flows, and use cases.
Define, gather, and perform data mapping based on customer requirements.
Schedule release dates through coordination of business needs, development, and QA resource allocation, and potential conflicts with other scheduled releases.
Review QA test cases and creation of UAT test cases.
Serve as escalation point for application support production issues.
Provide additional training guidelines or technology solutions to reduce chronic application support reported issues.

SKILLS/KNOWLEDGE/ABILITIES REQUIREMENTS:

Individual must have demonstrated ability to be self-sufficient in the management of software development releases from requirements gathering through release management
Demonstrated ability to perform basic to advanced SQL and Oracle queries/scripting
Experience as a business analyst
Project management experience
Strong analytical and critical thinking skills
Strong verbal and written communication skills are critical
Solid presentation skills must be able to present to senior management
Excellent attention to detail
Able to successfully multi-task and adjust to changing priorities
Strong knowledge of origination/servicing Processes
Knowledge of MS Office including Visio is required
Knowledge of Microsoft Project, SQL Microsoft Studio, SharePoint, Power BI, and ETL processes.
Understanding of Continuous Process Improvement
The individual must have a solid understanding of the day-to-day execution of business tasks.
Demonstrated ability to effectively communicate and analyzes business needs in order to create business requirements and assist in technical documentation

EDUCATION/CERTIFICATION REQUIREMENTS:

BA/BS or higher or equivalent experience