Move Coordinator - Houston - Alchemy Global Talent Solutions

    Alchemy Global Talent Solutions
    $42,000 - $68,000 (USD) per year * Transportation / Logistics
    Description

    Move Coordinator – Houston, TX

    We are seeking a proactive and highly organised Move Coordinator to join our client's dynamic team, specialising in residential, commercial, and corporate relocations. Based in the Houston office, this exciting opportunity involves managing a diverse portfolio of moves, including national account household goods (HHG), office and industrial (O&I) sales, COD, and OA/DA shipments. Acting as the central liaison throughout the move process, you'll play a crucial role in delivering top-tier service across the relocation and moving industry.

    What You'll Be Doing:

    • Serve as the primary point of contact for clients throughout the entire move lifecycle.
    • Coordinate a mixture of national account HHG moves, O&I sales, COD, and OA/DA relocations.
    • Liaise with internal departments, suppliers, and third-party agents to ensure seamless execution.
    • Manage all stages of the move process, from pre-move surveys and packing to final delivery and post-move support.
    • Prepare customised move plans and documentation aligned with specific client needs.
    • Provide clients with consistent updates, instructions, and guidance throughout their relocation.
    • Monitor move progress and proactively address any delays or challenges.
    • Maintain detailed and accurate records in CRM systems, including communication logs and cost tracking.
    • Oversee claims, feedback, and service recovery professionally and efficiently.
    • Collaborate closely with sales and operational teams to ensure quality standards are met.
    • Support continuous improvement initiatives and help develop internal best practices.
    • Operate in a fast-paced, office-based environment with a focus on high-volume coordination.

    What We're Looking For:

    • Previous experience in move coordination within the moving or relocation industry is essential.
    • Strong knowledge of HHG, O&I, COD, and OA/DA move processes.
    • Excellent communication and interpersonal skills with a customer-focused mindset.
    • Highly organised with the ability to manage multiple moves and deadlines concurrently.
    • Proven track record of handling pressure in a time-sensitive, client-facing role.
    • Proficiency in CRM systems and Microsoft Office applications.

    Interested? Reach out to Alchemy Global Talent Solutions today.

    * This salary range is an estimation made by beBee
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