Service Desk Manager - Lawrenceville

Only for registered members Lawrenceville, United States

1 month ago

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Job summary

The Service Desk Quality Assurance Analyst is responsible for ensuring the quality of service provided by the Service Desk.
This role involves analyzing, evaluating, monitoring, and documenting support activities to maintain compliance with quality standards and best practices.

The Analyst plays a key role in identifying improvement opportunities, tracking issues, and ensuring their resolution to enhance customer satisfaction.


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