General Manager - South Bend
1 day ago
Job description
Home Services & ConstructionCompensation:
$150,000 - $190, % Bonus + Equity
Location:
South Bend, Indiana
The General Manager (GM) is a critical leadership role responsible for driving operational performance, team development, and strategic execution within the business unit.
This individual oversees day-to-day operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a high-performance culture rooted in accountability, service excellence, and continuous improvement.
The GM serves as a brand ambassador and operational steward—upholding the values, standards, and long-term vision of the company.Compensation:
$150,000 - $190, % Bonus + Equity
Essential Duties & Responsibilities
- Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and
- Develop and implement business strategies that promote growth, operational excellence, and financial
- Set performance expectations, monitor key metrics, and drive accountability across functional areas.
- Provide direct leadership to department heads, supervisors, and support teams.
- Foster a culture of continuous improvement through tactical execution of strategic initiatives.
- Ensure superior service delivery and customer satisfaction throughout all stages of the client experience.
- Represent the brand in high-visibility customer and community engagements.
- Make data-informed decisions related to investments in equipment, personnel, and infrastructure.
- Maintain open and effective communication with employees and corporate leadership.
- Contribute to enterprise-wide planning, forecasting, and performance reviews.
- Minimum of 10 years of progressive leadership experience in operations, preferably within the home
- Demonstrated success managing profit and loss (P&L) with strong financial discipline.
- Proven effectiveness in matrixed or multi-site environments.
- Track record of building and developing high-performing teams through mentorship and coaching.
- Strong interpersonal and communication skills with the ability to influence and lead at all levels of the
- Advanced planning, organizational, and analytical capabilities.
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
- Bachelor's degree required; Master's degree in Business Administration, Operations Management, or a
- Minimum 15 years of combined experience across operations leadership, human capital management, and
- Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.
Strategic Thinking:
Envisions long-term objectives and maps out tactical pathways to achieve them.
Decision-Making:
Exercises sound judgment under pressure, with a commitment to ethical outcomes.
People Leadership:
Builds, motivates, and retains top talent; cultivates an environment of ownership and
trust.
Communication:
Communicates with clarity and purpose across all audiences; practices active listening.
Change Leadership:
Effectively leads change, inspires alignment, and sustains momentum through
uncertainty.
Business Acumen:
Understands and leverages financial, operational, and market drivers for sustainable
success.
Integrity:
Upholds the highest standards of conduct, accountability, and ethical leadership.
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