- Serve as the primary contact for incoming patient and provider requests
- Gather and verify all intake information, documentation, and medical orders
- Enter accurate data into EMR/EHR, CRM, and order-management systems
- Review prescriptions, insurance requirements, and compliance documents
- Coordinate with clinical teams, customer service, and insurance verification
- Ensure devices and equipment orders meet regulatory standards (HIPAA, FDA, DME requirements)
- Track order status and follow up as needed
- Provide compassionate, professional support to patients and partners
- Other duties as needed
- Excellent communication and customer service skills
- Strong computer and data-entry abilities; able to learn new systems quickly
- Experience with EHR, CRM, or order-management software (preferred)
- High level of accuracy and attention to detail
- Ability to prioritize and manage multiple tasks in a fast-moving workflow
- Knowledge of medical terminology, DME, or medical office processes (a plus, but not required)
- Team-oriented, dependable, and comfortable working cross-departmentally
- Commitment to confidentiality and regulatory compliance
- High school diploma or equivalent (Required)
- I year of customer Service experience
- 1 year experience in healthcare intake, medical office, DME, customer service, or related field, preferred
- Knowledge of HCPC codes, preferred
- Proficient with MS Suite, digital documentation, and multitasking tools
- Competitive salary
- Health, dental, and vision benefits
- Paid time off and holidays
- Supportive team-based environment
- Meaningful work that directly impacts patient quality of life
-
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Intake Specialist - Reno - Friesen Group
Description
Job TypeFull-time
Description
Who we are:
Owens (A Friesen Group Company)
Owens provides state-of-the-art medical equipment and supplies to patients and caregivers throughout the northern California and the Reno area. For more than 60 years, we've been providing custom healthcare solutions for patients and providers.
We're committed to providing patients with the highest quality care, with a wide range of services, including CPAP/BiPAP, capnography, non-invasive ventilation, airway clearance, and specialty therapies.
Owens Core Values:
Human Value - Take Ownership - Make the Difference - Set the Pace - Embrace Change
Who we are looking for:
Are you a people-first problem solver who loves organization, accuracy, and technology? Do you thrive in a fast-paced environment where your work directly supports patient care? If so, you may be the perfect fit for our Intake Specialist position.
As the first point of contact for patients, healthcare providers, and internal teams, you'll play a crucial role in ensuring timely, accurate processing of medical device orders.
Your communication skills, attention to detail, and computer savvy will help us deliver high-quality service and life-changing equipment to those who need it most.
What You'll DoQualifications
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Intake Specialist
Only for registered members Reno, NV
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Intake Specialist
Full time Only for registered members Reno
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Intake Specialist
Only for registered members Reno, NV
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Psychiatric Urgent Facility Intake Specialist
Only for registered members Reno, NV
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Nevada Cares Campus
Only for registered members Reno, NV
-
Information Technology Support Specialist
Only for registered members Reno
-
Information Technology Support Specialist
PBS Radiology Business Experts- Reno
-
Information Technology Support Specialist
Only for registered members Reno
-
Technical Support Specialist I
Only for registered members Longley Lane Reno, Nevada, United States
-
Information Technology Support Specialist
Only for registered members Reno, NV
-
Coord, Quality
Only for registered members Reno
-
Registered Nurse
Sevita- Reno
-
Registered Nurse- PRN
Sevita- Reno
-
ECMO Specialist PRN-Nevada
Only for registered members Reno, NV
-
Registered Nurse- PRN
Only for registered members Reno, NV, USA
-
Psychiatrist - Nevada
Only for registered members Reno, NV
-
Registered Nurse
Only for registered members Reno
-
Donation Coordinator I
Only for registered members Reno, NV
-
Registered Nurse- PRN
Only for registered members Reno, NV
-
Go-To-Market Training and Event Specialist
Only for registered members Reno, NV
-
Nevada Cares Campus
Full time Only for registered members Reno