User Support - San Francisco - ICE Consulting

    ICE Consulting
    ICE Consulting San Francisco

    1 day ago

    Full time $38,000 - $65,000 (USD) per year *
    Description

    About ICE Consulting:

    ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.

    Position Overview:

    We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.

    Key Responsibilities:

  • Provide technical support to users, addressing and resolving hardware and software issues.
  • Assist in the maintenance and administration of servers and networks.
  • Document and track support requests using ticketing systems.
  • Conduct training sessions for users on IT best practices and system usage.
  • Manage and maintain asset inventory of hardware and software.
  • Support the implementation of security protocols and monitoring systems.

    • Requirements

    Qualifications:

  • 4+ years of hands-on experience in user support and systems administration.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proficiency in Windows and Apple operating systems.
  • Working knowledge of server systems, particularly Windows Server (2008/2012).
  • Experience with cloud services such as Office 365 and Google Workspace.
  • Familiarity with MDM solutions and security protocols.
  • Excellent troubleshooting skills and ability to work under pressure.
  • Strong communication skills and a customer service-oriented mindset.
  • Ability to adapt to rapidly changing technology and business needs.

    • Benefits

  • 401(k) with company match
  • Company Paid Holidays
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
    • * This salary range is an estimation made by beBee
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