Director of Platform Operations - Hoffman Estates IL United States

Only for registered members Hoffman Estates IL United States

3 days ago

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Job summary

We're looking for a Director of Platform Operations to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience.

Responsibilities

  • Oversee Daily Marketplace Operations Lead the execution of core operational functions—support, fulfillment, payouts, fraud controls, and marketplace integrity.
  • Manage and Optimize Support Systems Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale.

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