registration svcs assoc i - Oak Ridge, United States - Covenant Health

Description

Overview:

Registration Services Associate, Admitting & Registration

Full time, 80 hours per pay period, Varied shifts

With more than 30 specialties from Cardiology and Neurosurgery to Orthopedics and Vascular care, Methodist Medical Center was one of the first hospitals in East Tennessee to offer cutting-edge treatments and technologies that benefit people with life-threatening aneurysms, severely damaged knee, hip and shoulder joints, sudden heart failure, and non-healing wounds.

• 283 licensed beds
• 25 ICU beds
• 12 intermediate care beds
• 38 emergency suites
• 2 cath labs
• 8 LDRP suites
• Over 250 active and courtesy physicians
• Over 800 employees

Position Summary:

Accurate collection and data entry of the required financial and demographic information for all patients at time of scheduling, pre-registration and registration. Accurate verification of benefits and pre-certification requirements. Collections of required co-insurance, deductible or deposits from patients. Projection of a professional manner when dealing with all customers.

Recruiter: Kathleen Rice || ||

Position Accountabilities and Performance Criteria:

1. Meets all the requirements of the Registration Secretary and Registration Services Associate I duties and responsibilities including one year of hospital registration experience.
2. Customer Service: Maintains a customer service rating of at least 99% including successful observation/evaluation audits, completion of customer service training, and maintenance of <2 confirmed customer service complaints within 12 months.
3. Scheduling: Maintains a scheduling system test score of at least 95% with successful audit including

*Routinely registering non pre-registered patients within a 12-minutes time frame.

*Routinely registering pre-registered patients within a 5-minute time frame.

*Routinely completing non-patient registrations within 6 minutes.

1. Financial Counseling: Maintains a financial counseling rating of at least 95% with successful audit including 98% charity applications score and >50% collection rate.
2. Pre-Registration; Insurance Verification: Maintains 98% accuracy on Medicare Secondary Payor and Quality Audits. Successfully completes 72-hour, secondary payor and insurance/pre-registration rules assessments and updates.
3. Optical Imaging: Demonstrates 98% accuracy in optical imaging audits.

Work Environment:

Evaluations and employee record* demonstrates employee:

1. Confidentiality - Keeps all patient, co-workers and business information appropriately confidential at all times.
2. Judgment - Is able to judge appropriately what information to release and is able to analyze situations; takes appropriate action when necessary.

3. Customer Service - Demonstrates compliance with Customer Service Guidelines and Standards and completes successful evaluation audits.

1. Working with Others - Possesses an extremely pleasant, courteous and helpful attitude, excellent communication skills and the ability to work closely and cooperatively with others.
2. Pace of Work - Works effectively in a high stress work environment.
3. Flexibility - Remains mentally alert and maintains concentration with attention to detail for prolonged periods, at times under stress. Maintains adaptability, flexibility, initiative, persistence, and efficiency of time management and action.
4. Communication - Uses effective communication skills on all socio-economic levels using tact, articulation and a professional manner.
5. Attendance - Meets MMC Attendance Standards
6. Safety - Does not pose a direct threat to health or safety of self or others. Provides safe, efficient, competent care to population assigned. Meets MMC Environment of Care Standards.
7. Competence - Meets all hospital-wide compliance and unit specific requirements including the current Red Folder Checklist and Annual Performance Evaluations.
8. 1. Equipment - Possesses knowledge and skill to appropriately operate all equipment

assigned.

*Employee record includes: Discipline

Customer Service Complaints

Employee Injuries

Safety Records

Minimum Education:

Must be a high school graduate. Completion of college-level business office training preferred. Must be able to type a minimum of 45 net wpm. Must demonstrate proficiency in English, be able to read with comprehension and write legibly; Must perform basic arithmetic calculations and demonstrate ability to use copiers, calculator within Registration Departments standards. Must demonstrate expertise with the use of personal computers, optical imaging, scheduling, pre-registration and registration.

Must be familiar with and demonstrate knowledge of insurance procedures and hospital services and charges. Must complete MMC Registration insurance training and pass insurance proficiency assessment.

Minimum Experience:

One (1) year of experience in hospital registration, business office or physicians office, required must have experience in successfully performing clerical duties.

Licensure Requirements:

None is required.