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System Administrator - Anaheim, United States - Bowman Williams
Description
System Administrator (MSP/MSSP)System Administrator (MSP/MSSP):
We are a cutting edge Cloud and Security-as-a-Service Provider headquartered in Anaheim, CA. We work with companies ranging from small businesses to global enterprises. We boast decades of IT and cybersecurity experience, we're committed to proactive cybersecurity solutions, round-the-clock monitoring, and unparalleled innovation. We are not just a cybersecurity firm; we're innovators, collaborators, and trailblazers in the digital landscape.
Due to organic growth, we're currently seeking a System Administrator (MSP/MSSP).
The System Administrator (MSP/MSSP) will be on the forefront of our customer support operations, providing technical expertise and exceptional service to our clients.
You'll serve as a problem-solver, a strategist, and a trusted advisor, working closely with Tier 1 and Tier 2 teams to resolve complex issues and optimize system performance.
From troubleshooting network issues to implementing innovative solutions, your contributions will be instrumental in driving our success and exceeding client expectations.
System Administrator (MSP/MSSP) Responsibilities:
Serve as the primary point of contact for escalated technical issues
Be knowledgeable of IT infrastructure and cybersecurity principles
Collaborate with Tier 1 and Tier 2 teams to diagnose and resolve complex technical issues in a timely manner
Provide expert guidance and support to clients, ensuring a seamless experience and fostering long-term relationships
Proactively identify opportunities for process improvement and innovation, contributing to the evolution of our support services- we welcome someone who takes ownership of their role
Stay up-to-date on emerging technologies and industry trends, continuously expanding your skill set and knowledge base
Champion a culture of excellence, collaboration, and entrepreneurship, inspiring your colleagues to push boundaries and achieve greatness together
System Administrator (MSP/MSSP) Experience and Requirements:
Extensive helpdesk experience (5-7 years) with a knack for exceptional customer service
Serve as the escalation point for complex issues, no formal leadership role but pivotal in problem resolution
Intermediate or higher knowledge of Veeam Backup, VMware, Azure/M365, networking equipment, Datto RMM, Autotask
Networking proficiency with a hacker mindset and a knack for problem-solving: -Routers, Switches, Cabling, Network setups and troubleshooting
Foundation in cybersecurity practices and certifications are a major plus
Ability to directly support VIP clients
Background in project, design, and network infrastructure architecture within cybersecurity is a plus
Proven record of delivering elite service to C-Level and VIP clientele
CCNA or any other industry relevant certifications are highly desirable
Hunger for growth and rapid skill enhancement for architectural expertise
Health, Dental, Vision, and Life Insurance
Retirement with company match
Performance based bonuses
Ongoing paid training with clear promotion paths
Opportunity Location
Proposed Salary
$100,000 - $110,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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