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Edwardsville

    Technical Account Manager - Edwardsville, United States - Utilitra

    Utilitra
    Utilitra Edwardsville, United States

    1 week ago

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    Description
    About Our Company

    Utilitra is a woman-owned firm specializing in utility and technology solutions. We offer design, construction, and metering services to utilities, and supply businesses and municipalities with robust technology services through our team of IT professionals. Our ability to integrate distinct specialties gives customers the opportunity to work with a coordinated team for the design and maintenance of their infrastructure.

    Summary of duties and responsibilities:
    • Daily Tier II IT support for assigned customers, including both internal and external customers
    • Escalation point for advanced technical issues
    • Establish and maintain positive working relationships with customers
    • Respond to customer needs by phone, remotely or in person depending on the issue
      • Visits to customer sites will vary based on workloads and customer demands
    • Recommend technology solutions and improvements to clients
    • Serve as departmental resource for subjects in your area of expertise
    • Manage customer-related projects
    • Document IT processes and solutions
    • Track software license compliance
    • Maintain a detailed inventory of technology hardware
    • Assist IT staff with document management
    • Perform routine support and administrative tasks
    • Other work as assigned or prudent
    Education and/or Experience:
    • Two-year college degree or Industry certification required
    • 3+ years' documented technology experience
    • Proficiency in Microsoft desktop and server operating systems
    • Networking background
    • Cloud application management such as Office 365, backup, and antivirus
    • Proficiency in Office applications, specifically Windows, Word, Excel, Outlook, and Access
    • Familiarity with IT terminology (software, hardware, equipment/supplies, networks, telephony, etc.)
    • Excellent verbal and written communication skills
    • Commitment to excellent customer service
    • Ability to use independent judgment, maintain a high level of confidentiality and operate under minimal supervision
    • Valid Drivers' License and clean driving record required
    • Permanent Employee Registration Card (PERC) required
    Utilitra is committed to building and sustaining an equitable and inclusive work environment where diversity is expected and valued. We believe that a diverse workforce benefits and enriches our mission, vision, and core values, and is a critical component to our company's success.

    Utilitra IS AN EQUAL OPPORTUNITY EMPLOYER. We proudly extend consideration for employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, pregnancy, pregnancy-related conditions, protected veteran status, or any other criteria protected by law.
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