Customer Service Represenative - Inver Grove Heights, United States - CHS Inc
Description
**Customer Service Represenative**
**Location** Inver Grove Heights, Minnesota **Date posted** 10/08/2021 ****Summary****
**CHS** has an exciting opportunity; we are looking for a Technical Customer Support Representative to join our team and bridge customers with Account Managers, Supply and Logistics. The Technical Customer Support Representative is responsible for the successful execution and management through the entire life cycle of fertilizer contracts and orders. This individual will work directly with account managers and ensure the highest level of support is delivered to our customers and vendors. This role will be supporting our locations in the East and will be working within the ET timezone. This will be a remote position.
****Responsibilities****
Ensure daily tasks are completed accurately and timely: Daily task would include but not be limited to the following
Contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
Address customer requests via phone or email (internal & external customers)
Customer invoicing
Collaborating with teammates
Inventory management within ERP system
Work closely with sales, supply, logistics and other CHS Agronomy teams
Occasionally required to provide **weekend/evening coverage** during peak season (typically spring and fall)
Back up coverage of teammates
Ensure billing issues are resolved timely
Inventory reconciliation
BI report management
Analyzing processes to identify areas of improvement
Apply LEAN or continuous improvement methodology to implement changes to current state processes
Advocating and implementing change management best practices
Continuing education (to include but not limited to professional growth and development, changes to CHS policies and procedures, and completion of CHS LEAN program)
Providing documentation and support for quarterly financial audit
****Minimum Qualifications (required)****
Associates Degree with at least 2 years work experience in operations, customer support, or related role
Experience can offset the need for a degree
Strong written and verbal communication skills
Dedication to building strong relationships with external and internal customers
Creative problem-solving abilities
Courageous decision-making abilities
The aptitude to effectively prioritize and execute tasks to full completion
Meet challenging deadlines while still producing high-quality work
Technical capability to include Microsoft Office Suite
Ability to work extended hours as the business demands
****Additional Qualifications****
Bachelors Degreein Business, Agriculture, Finance, or other related field
Work experience may offset degree requirement.
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.
CHS is an Equal Opportunity Employer.
Effective January 6, 2020, the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (FMCSA) requires employers to conduct a pre-employment verification full query against the newly established License Drug and Alcohol Clearinghouse prior to beginning employment in a position that requires a valid commercial drivers license (CDL). Candidates seeking employment in a position that requires a commercial motor vehicle license must voluntarily enter their information into the FMCSA and must provide disclosure authorization, at the time of offer, to CHS or an authorized third-party agent of CHS to verify the information.
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