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Customer Service Representative - Sumner, United States - Bunzl Distribution USA
Description
** Customer Service Representative**
**Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO08152 Showing 1 location **Job Details**
**Description**
The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer.
***Responsibilities:***
Answering inquiries from distributors, end-users, and manufacturers reps.
Entering and processing orders.
Investigating customer problems and/or complaints to successful resolution.
Maintaining relationships with both internal and external customers with exceptional service.
Function as a liaison between customer service and other departments in the company to address customer needs.
Expediting orders as required.
Working effectively in a team environment to meet business goals and objectives.
Other duties as assigned.
***Requirements:***
High School graduate or equivalent
2+ years' of customer service experience with technical products.
Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel.
Excellent verbal and written communication skills.
Problem solver with the ability to multi-task using judgment and decision-making skills.
Excellent detail-oriented customer service skills.
***Preferred Skills***
AS400 experience is a plus.
The perks of being a Bunzl team member dont stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our team members take care of themselves and their families today, tomorrow and for the future.
Medical, Dental & Vision Benefits at 30 days - Minimum 30 hours per week
Paid Time Off - Vacation, Sick, Holidays and Personal Time
401K with generous company match
**Requirements for Success:**
Dedicated, hardworking, self-starter
The desire to learn new skills and be a team player
**Who We Are**
Bunzl is a leading supplier and distributor nationwide. We have been around since the early 80s and have grown over the years to a $10 Billion Dollar business. We operate 100+ distribution centers from coast to coast across the US, in Canada, Puerto Rico and Mexico.
**What We Believe**
We believe in the **Power of People**. We put our people first.
We believe through diversity we build strength.
We believe that an entrepreneurial spirit provides endless possibilities.
We believe that together we can achieve anything.
We believe through innovation we can find dynamic solutions.
We believe that motivated people create happy customers.
We believe everyone counts at Bunzl.
We believe that when you join our team, your potential is unlimited.
**At Bunzl, We Believe in You**
*Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
