Showroom Specialist - Naperville, United States - Pella

Description

This person will serve as the first point of contact for the Pella showroom customer. They will be responsible for understanding customer's needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella.

They will be responsible for entering and updating customer information in the Pella ACE/CRM system, providing a project quotation or cost detail and/or scheduling in-home appointments.

This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools.

Responsibilities/Accountabilities includes the following, but not limited to:

Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.

Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.
Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
Inputs and maintains accurate information in lead management software (ACE/CRM). Capture traffic, leads and appointments.
Plan/organize, manage and attend showroom events. Lead presentations or training sessions as needed. Ability to work weekend and evening hours.
Comfortable interacting with architects/designers, builders/contractors and homeowners.
Develop relationships with local industry or trade groups. Attend events as needed.

Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses and monitor MyPella for product updates.

Keep an updated awareness of competitive products.

Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.

Provides administrative support for Outside Sales Representatives and Management.
Willingness to travel to other showrooms for coverage if needed.
Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples.

Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage.

Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)

Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.

Supports Pella's key imperative for customer satisfaction.

Skills/Knowledge
Energetic personality
Skilled at relating to and supporting a variety of customers
Strong organizational, time management and problem-solving skills
Self-starter, demonstrates a strong work ethic and responsiveness to customer needs
Able to work with details, complexity and follow through
Creates a sense of trust and reliability with internal and external customers, leads by example
Able to maintain open and effective communication with cross functional teams
Works collaboratively with customers and Pella team members
Eye for detail and appreciation of design
Adaptable to changing processes and priorities
Works well without close supervision, but always keeps their manager informed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must have High School Diploma or GED. Bachelor's degree (B.

A.) or Associate's degree (A.A.) preferred; or one to two years related experience and/or training, or equivalent combination of education and experience.

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Familiarity with design and reading/interpreting blueprints preferred.
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

Reasoning Abilities/Mathematical Skills

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Computer Skills

Proficiency with Microsoft Word, Excel, Outlook and Power Point software applications and will be expected to develop proficiency with Pella's proprietary software (PQM, ACE, CRM, PSI, etc.).

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Time commitment required of this position will vary with the seasons.
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