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Draper

    Software Engineer: III - Draper, United States - Javen Technologies

    Javen Technologies
    Javen Technologies Draper, United States

    4 weeks ago

    Default job background
    Description
    Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco CV, and ICM.
    Cisco/Genesys CCaaS and Google CCAI preferred.
    Expert in SQL required.


    Job Tasks:

    • Configure, review and oversee documentation of call flows and interdepartmental documents and communications
    • Gather project requirements and configure to continually improve our member experience
    • Act as a voice application subject matter expert for the internal team and business partners
    • Join support calls with partner and providing sufficient details as needed to resolve issues
    • Assist in developing application roadmap and strategy
    • Application report gathering and analysis
    • Train and mentor team members on application and technical skills.

    Qualifications:

    • 5-10 years of experience
    • Cisco CVP, CUIC and ICM experience required
    • IVR Configuration Training, Required Application Certification
    • Call center experience preferred. Required vendor trainings.
    • Technical troubleshooting experience
    • IVR and call flow experience preferred
    • College degree in a related area of study preferred
    • Business analysis experience preferred
    • Proficient in Microsoft Office Applications (Excel and Visio)
    • Expert SQL experience REQUIRED
    • Strong analytic and problem solving skills
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