Experience Services Concierge - Waukesha
1 month ago
Job summary
The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.This GE Healthcare employee inquiries issues troubleshooting and feedback related to workplace services execute concierge services in accordance with SLAs standard processes and GE Healthcare Workplace Without Limits brand standards receive respond to all requests within one day including personal follow-up to ensure GE Healthcare satisfaction maintain visible engagement in the workplace spending minimum three hours daily welcoming employees at reception entrances walking floors verify visitors access support the visitor host by escorting them into the facility safely properly adhere Lobby Area Standards maintain professional reception environment maintain concierge site communication channels response requests timely manner ensures accuracy consistency professionalism guest-facing materials signage digital screens pre-arrival communication communicate campus updates to stakeholders collaborate with lead maintain accurate welcome FAQs site maps general site signage frictionless experience ensuring manage engagement calendar promoting culture inclusivity
Job description
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