- Ability to effectively multitask in high-volume office and maintain professional demeanor towards both patients and caregivers.
- Liaison between patients and caregivers.
- Distributes documentation of Cleveland Clinic AGMC Notice of Privacy Practices and Patient Rights/Responsibilities to patients for compliance, ability to provide explanation upon patient request.
- Provides assistance, education and direction to all who seek help.
- Works in
- Answers multi-line department phone system using Cleveland Clinic Akron General customer service script. Screens callers and directs them to the proper person if further assistance is required.
- Cross trains to work at multiple work stations. (Inpatient, Outpatient and Scheduling).
- Reviews orders for accuracy including the correct patient billing and medical record numbers.
- Processes all outpatient and inpatient orders coming into the department. Reviews for appropriateness and processes per department policy and procedures.
- Accurately enters all procedure exam codes into the Radiology Information System according to modality specific criteria. (Diagnostics, Nuclear Medicine, MRI, CT Ultrasound, Interventional, and PET Scan.
- Completes all necessary paperwork and documents all required information appropriately.
- Scans physician orders into EPIC upon patient arrival. Reviews work for accuracy.
- Receives all incoming faxes and distributes appropriately.
- Researches, obtains and documents all necessary lab results needed for patient procedures.
- Coordinates and prioritizes all paging activities to inform appropriate caregivers of Today, ASAP and STAT patient orders.
- Schedules STAT outpatient procedures according to policy and procedure. Provides timely notification to appropriate technologist.
- Schedules complicated procedures not handled by Centralized Scheduling.
- Prepares daily Fluoro schedules according to policy and procedure.
- Prints daily schedules and works in advance to arrive procedures in the Radiology Information System (RIS) System after patient registration.
- Prepares pre-procedure packets and/or prints worksheets according to the specific procedure and modality.
- Follows patient identification policies and procedures when checking in and/or securing ID bands on patients.
- Notifies on-call caregivers and physicians of STAT patient orders when applicable. Documents all communicates in ledger for accreditation (TJC, Trauma, CMS) compliance.
- Completes daily reconciliation (in RIS) of cancelled and on-hold inpatient procedures.
- Maintains patient confidentiality by placing all patient related documents securely in confidential container.
- Maintains printers, fax machines and copiers with appropriate levels of stock. Notifies appropriate personnel if equipment is malfunctioning.
- Other duties as assigned.
- Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
- Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.
- High school graduate or equivalent.
- None required.
- Ability to communicate effectively with physicians patient families and co-workers.
- Knowledge of basic computer and Windows applications.
- Must have exceptional customer relations skills.
- Proficiency in keyboarding validated by the completion and results of the alphanumeric test administered in Human Resources.
- Previous front desk experience preferred.
- RIS (Radiology Information System) experience preferred.
- Ability to either sit or stand for long periods of time, depending on the task at hand.
- Manual dexterity sufficient to operate computers and common office equipment.
- Requires audible speech and hearing, normal or corrected vision.
- Follows Standard Precautions using personal protective equipment as required.
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Clerk Radiology Scheduling - Akron, United States - Cleveland Clinic
Description
USW Posting Period: 5/2/2- 5/7/24 The Radiology Scheduling Clerk is responsible for receiving and directing all incoming phone calls to the department, acts as first line of contact for callers, visitors and patients, reviews and processes incoming orders, schedules various exams not scheduled by Centralized Scheduling.
Job Responsibilities:
Multiple Systems:
Radiology Information System, EPIC, FormFast, Order Facilitator, AGMC Portal (to obtain lab results), Hospital Information System (EPIC) and Multiple Paging Systems.
Education:
Languages:
Certifications:
Complexity of Work:
Work Experience:
Physical Requirements:
Personal Protective Equipment:
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic.
Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
