Patient Account Representative - San Antonio, TX, United States - Guidehouse

Description

Patient Account Representative


Travel Required :

Immediate hiring underway These are hybrid positions working three days from home and two days in our San Antonio office .

In this full-time role, we offer a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

The Patient Account Representative is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Account Review
~ Customer Service
~ Account Updates
~ Medical Billing
~ Medicare/Medicaid
Commercial & Federal insurance carriers
UB-04 & CMS 1500
Responsible for working on 40-70 Accounts Per Day

Complete all assigned projects in a timely manner.
Research and respond to all patient inquiries received by telephone and mail.
Update patient demographic information and initiate account adjustments.
Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

1+ year experience working in customer service or Healthcare setting.
~ 1+ year medical provider experience working with UB04, appeals & denials.
~ Strong customer service skills / customer service experience required
~ PC skills in a Windows environment are required specifically Microsoft Word and Excel.

Knowledge and utilization of desktop applications to include Word and Excel is essential for job responsibilities.
Ability to initiate and follow through on projects and work independently with minimal supervision.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Medical, Rx, Dental & Vision Insurance
~ Personal and Family Sick Time & Company Paid Holidays
~ 401(k) Retirement Plan
~ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
~ Short-Term & Long-Term Disability
~ Tuition Reimbursement, Personal Development & Learning Opportunities
~ Corporate Sponsored Events & Community Outreach
~ All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.