Contact Call Center Associate - Piscataway - APN Consulting

    APN Consulting
    APN Consulting Piscataway

    11 hours ago

    $40,000 - $60,000 (USD) per year
    Description

    PN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
    Direct Client Requirement
    Position: Temporary Contact Call Center Associate
    Location: Piscataway, NJ 08854
    Duration: 12 Months Contract
    Hybrid Schedule (3 days on site, 2 days remote) once fully trained
    Shift: 8 am-4:30 pm
    Job Summary:
    The Contact Center Associate will be responsible to service and troubleshooting Product & Service challenges presented by internal and external customers, including members, individuals, staff and volunteers via chat, bulk mail, phone, and interdepartmental communications.
    The incumbent in the role provides prompt and professional high quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries, attend training to develop job skills, products/services knowledge, and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a Supervisor.
    Essential Functions:
    Typical tasks include but are not limited to:

    • Provide practical solutions to members, customers, and volunteers
    • Understands the methodology and works on problem solving solutions
    • Receive research and respond to member and customer inquiries
    • Provide personalized support concerning products, services and benefits
    • Follow Contact Center SOP (Standard Operating Procedures)
    • nd other responsibilities as designated by department management
    Qualifications
    Education and Experience:
    • Bachelor's degree is preferred but is not required for this position based on equivalent and progressive experience in lieu of a degree
    • 2+ years customer service experience
    • Demonstrates knowledge of and ability to grasp technical language, functionality, and support for Contact Center support systems, in particular OSC or similar CRM software.
    Skills & Other Requirements:
    • Strong organization skills
    • Team oriented; ability to partner and share information and foster relationships
    • Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers.
    • Must have working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
    • CRM Database experience is a plus

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