help desk technician 7-9 - Dimondale, United States - State of Michigan

    State of Michigan
    State of Michigan Dimondale, United States

    1 month ago

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    Description
    HELP DESK TECHNICIAN 7-9
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    HELP DESK TECHNICIAN 7-9
    Salary
    $ $29.50 Hourly
    Location
    Dimondale, MI
    Job Type
    Permanent Full Time
    Job Number
    ss
    Department
    Technology, Management and Budget
    Opening Date
    04/30/2024
    Closing Date

    5/14/2024 11:59 PM Eastern

    Bargaining Unit
    UNITED AUTO WORKERS (UAW)

    • Description
    • Benefits
    • Questions
    Job Description
    Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives.

    Responsibilities including, but not limited to:

    log, categorize, prioritize incidents, perform initial diagnosis and determine if escalation is necessary, installing and maintaining software, serving as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answering technical phone lines.

    View thePosition Description ) here.

    Knowledge, Skills & Abilities:
    Demonstrated ability to provide positive customer service. Demonstrated ability in the basic operation of PC-based word processing, spreadsheet, and database software. Good communication skills, both verbal and written.

    Ability to acquire and maintain current knowledge of identified software products and support policies in order to provide technically accurate solutions to customers.

    Demonstration of good team skills. Ability to work under stressful conditions. Demonstrated ability to adapt to change. 1 year of experience in an IT Help Desk and demonstrated use of Remedy is preferred.
    DTMB-Jobs ,5552, ,)
    Required Education and Experience
    Education

    Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum.

    Experience
    Information Technology Technician 7
    No specific type or amount is required.
    Information Technology Technician 8
    One year of experience equivalent to an Information Technology Technician 7.
    Information Technology Technician E9

    Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.

    Alternate Education and Experience

    Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post-secondary certificate.

    Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

    Additional Requirements and Information
    View the job specifications \_12736\

    You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application.

    Hard copy applications will not be accepted.
    If applicable, attach copies of official college transcripts to your application.

    (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.

    You mustattacha detailed resume to your application (word or pdf).

    You will also need to attach (word/ pdf)a cover letter describing what strengths and work experience you bring to this position.

    Failure to do so will result in your application packet being screened out as incomplete.
    Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

    The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

    State employment also offers rewarding careers where you can help Michiganders enjoy better lives.

    Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need.

    The State of Michigan has been recognized as a leading U.S. employer by new graduates from and a best large U.S. and state employer.

    Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

    More details on benefits for our new hires are below:

    Rewarding Work:
    State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills.

    Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.


    Insurance Benefits:

    The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children.

    The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000).

    The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working.

    More information is available

    Retirement Programs:
    The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available

    Vacation and Sick Leave:

    Eligible full-time employees receive between15 and 35 personal daysand13 sick daysper year that may be rolled over to the following year if not used.

    Eligible employees also receive an additional day each year for community service or school functions.

    Paid Parental Leave:

    Eligible employees can take12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.


    Paid Holidays:

    Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr.

    Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.


    Bonus Programs:
    Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

    Military Pay Differential:

    Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay.

    Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

    Tax-Advantaged Programs:

    In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.


    Student Loan Forgiveness:

    Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans.

    Information (ov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

    Tuition Reduction:

    Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.


    Professional Development:

    To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.


    Alternative and Remote Work Schedules:

    Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.


    Great Lakes and Great Times:

    Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters.

    Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite.

    From urban centers to beach towns to the great outdoors, the opportunities are endless.

    With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.

    Updated: 2/28/24

    01

    INFTTCH - Do you possess one of the following? A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum; OR significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum; OR an associate's degree or higher in information systems, data processing, electronics technology, or microcomputer systems.

    If so, please attach a copy of your official college transcripts.

    • Yes
    • No
    02
    INFTTCH - Please select your level of experience.

    • No
    ne.

    • At least one year of experience equivalent to an Information Technology Technician.
    • At least two years of experience equivalent to an Information Technology Technician.
    • At least three years of experience equivalent to an Information Technology Technician.
    03
    How many years of experience do you have in providing IT Desktop Support in a call center environment?

    • No
    ne

    • Less than 1 year
    • 1 to 3 years
    • 4 to 5 years
    • More than 5 years
    04

    If you indicated you have experience in providing IT Desktop Support in a call center environment, please describe that experience.

    05
    Describe any experience you have working in Remedy or another IT ticketing system.
    06
    Do you have experience with VOIP Phone Technology?

    • Yes
    • No
    07
    If you indicated you have experience with VOIP Phone Technology, please describe that experience.
    08
    How many years of experience do you have in smart device troubleshooting?

    • No
    ne

    • Less than 1 year
    • 1 to 3 years
    • 4 to 5 years
    • More than 5 years
    09
    If you indicated you have experience in smart device troubleshooting, please describe experience.
    10
    How many years of experience do you have working in a small team environment?

    • No
    ne

    • Less than 1 year
    • 1 to 3 years
    • 4 to 5 years
    • More than 5 years
    11
    If you indicated you have experience working in a small team environment, please describe that experience.
    12
    How many years of experience do you have in Customer Service?

    • No
    ne

    • Less than 1 year
    • 1 to 3 years
    • 4 to 5 years
    • More than 5 years
    13
    If you indicated you have experience in Customer Service, please describe your experience.
    14
    How many years of experience do you have in Remote Desktop Support?

    • No
    ne

    • Less than 1 year
    • 1 to 3 years
    • 4 to 5 years
    • More than 5 years
    15
    If you indicated you have experience in Remote Desktop Support, please describe that experience.
    16
    Do you currently or have you worked for the Client Service Center for at least 1040 hours (6 months)?

    • Yes
    • No
    17
    Describe your skills and experience that make you a good candidate for this position.
    18

    • You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.
    • Yes
    • No
    19
    Did you attach your resume and cover letter? Failure to do so may result in disqualification of this position.

    • Yes
    • No
    Required Question
    Agency
    State of Michigan
    Department
    Technology, Management and Budget
    Address
    DTMB-Elliott-Larsen Bldg., 2nd fl., 320 S. Walnut Street
    Lansing, Michigan, 48909
    Phone

    Attn:
    HR Office

    Website

    Apply
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