Customer Success Manager - Grand Rapids
1 month ago

Job summary
The Customer Success Manager supports a defined customer portfolio through foundational success activities such as onboarding, retention support, value realization. This role emphasizes efficiency and consistency, leveraging standardized success plans, digital engagement strategies, and scalable processes.Responsibilities
- Serve as the primary point of contact for assigned customers.
- Execute success plans using automated and repeatable processes.
Job description
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