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    Client Services Associate - Dallas, United States - DCAC

    DCAC
    DCAC Dallas, United States

    4 weeks ago

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    Description
    Job DetailsJob LocationDallas Children's Advocacy Center
    • Dallas, TXPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNegligibleJob ShiftDayJob CategoryAdmin
    • ClericalDescriptionThe Dallas Children's Advocacy Center is seeking an experienced administrative support professional to support the administrative needs of the therapy department.
    Bilingual (English/Spanish) required.


    Work Hours:
    Monday-Friday: 8-4 or 9-5 pm, with one weekday 12-8 pm (late evening to be determined according to business needs) 30-minute paid lunch break

    General Description:
    Manages the Dallas Children's Advocacy Center Mental Health administrative needs including the Mental Health Queue (waitlist for therapy services), contacting new clients, and provides exceptional customer service support and experience to all internal and external parties


    ABOUT DCAC:

    The mission of Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues.

    DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.

    We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients.

    Each year, DCAC serves over 13,000 children and their non-offending family members.

    We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.

    Everyone involved in DCACs work shares a common set of core values:
    The children come first in all that we do.
    We operate as a seamless team.
    Each of us acts with a servants heart.
    In 2018, DCAC was named a Best Place to Work by Dallas Business Journal.


    ESSENTIAL DUTIES:
    Manages the DCAC Mental Health Queue as follows:Adds clients to the Mental Health Queue during weekly triage meetings.

    Contacts newly added clients to the queue within one week to provide an overview of DCAC therapy services and waitlist process.

    Conducts bi-weekly phone check-ins with all waitlist clients to maintain or update client records and schedule assessments as possible.
    Schedules clients for individual, group, and problematic sexual behavior therapy intake assessments and sessions, based on availability.
    Documents all client contact calls in real time in the DCAC case management database system. Schedules incoming referrals and follow-up appointments for psychiatric evaluations within one week of receiving the referral.

    Serves as the liaison between psychiatrist and clients by answering or relaying questions, rescheduling appointments, making reminder calls about upcoming appointments, and requesting prescription refills.

    Assists in scheduling ongoing and single transportation requests for clients receiving therapy and psychiatric services.

    Reports weekly MHQ (mental health queue) statistics to supervisor and therapy leadership as follows:Generates and download the weekly MHQ report in the case management database system.

    Transfers the data to a pre-formulated spreadsheet and review the data for accuracy, Generate and attach the weekly Outcome Measurement Systems Report.

    Assists with adding clients to long-term follow up program enrollment in the case management database system when a client completes therapy services, as needed.

    Returns voicemails and emails from internal and external parties within 2 business days.
    Interprets (bilingual English/Spanish) for direct services team and external partners, i.


    e:
    law enforcement, child protection services, etc., as needed.

    Serves as back-up front desk receptionist answering phones, greeting clients, partners, and visitors, which includes serving as evening receptionist one evening a week.


    Professional Development:
    Participate in professional development training related to current role.
    Actively participate in on-the job cross training with client services associates peer group.
    Attends agency wide mandatory employee meetings.


    Other Duties:
    Manages, distributes, and reviews incoming and completed document translation requests as needed.
    Completes translations requests (bilingual English/Spanish) as received.
    Assists in ordering and distributing general office and therapeutic supplies.
    Completes and submits referrals for the Mental Health Queue Clients when DCAC host client special events.
    Works with Performance Outcomes Team to research and update missing client demographic information in the client management database system. Attends all team meetings.
    Other duties as assigned. QualificationsHigh School diploma and three (3) years of administrative experience required. Bilingual (English/Spanish) preferred, but not required.


    Software knowledge required:
    Microsoft Office Suit


    e:
    Outlook and SharePoint, Adobe, and database experience


    Knowledge, Skills, and Abilities:
    Knowledge of general administrative services responsibilities and duties.
    Knowledge of office automation including email, fax, scanning, printing, and internet usage.
    Knowledge of common software and database systems related to administrative duties.
    Knowledge of HIPAA regulations.
    Ability to be resourceful, flexible, possess a positive attitude, tact, good judgement, and cultural sensitivity towards others.
    Ability to ensure client confidentiality in all work.
    Ability to plan for and keep track of multiple tasks and duties.
    Ability to problem-solve and critically think in a fast-paced environment.
    Ability to demonstrate and provide great customer service in chaotic environments.
    Skilled in time management, communication, organization, and attention to detail.
    Skilled in Microsoft Office (intermediate)Skilled in handling escalated issues via phone and in-person.

    Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.

    Demonstrated ability to work with all levels of employees, board members, partners, and community.


    WORK ENVIRONMENT:

    Work Location:
    All work must be performed in the office due to client confidentiality


    Mental and Physical Abilities:
    Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).


    Working Conditions:
    Work may be performed but is not limited to an office environment

    Essential Functions:
    This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


    Core Values:
    Must demonstrate/live our organization's core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant's heart. DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


    BENEFITS:
    100% Paid Employee Health Insurance-PPO100% Paid Employee Dental Insurance100% Paid Short Term Disability100% Paid Long Term Disability100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)Vision Insurance through Superior VisionPet Insurance through NationwideLegal Services through FreshbeniesFlexible Spending AccountDependent Spending AccountSix (6) weeks' of paid Parental LeaveEmployee Assistance Plan (EAP)Health AdvocateWellVia Teladoc Program403b Retirement and Contribution Plan with up to a 4% employer contributionSupplemental Insuranc


    e:
    Accident Insurance, Hospital Indemnity Insurance, Critical Illness InsuranceBilingual Stipend (English/Spanish) of $2,700 annuallyCell Phone Stipend10 Paid Holidays2 Floating Holidays14 Wellness Days10 Vacation Days DCAC participates in the Public Service Loan Forgiveness Program (PSLF)
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