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    Software Engineer - Grand Rapids, United States - Kion Group AG

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    Description
    What we offer:

    Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department. The work schedule for this opening is Monday - Friday 8am - 5pm EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. Other duties include:
    • Assisting project and technical engineers in integration of new systems
    • Assisting technical and development personnel in application quality testing
    • Working on site to install, commission, and test installation of material handling solutions
    • Providing specified technical support to customers on-site
    • Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
    • Review Sales and Estimating Functional Specifications documentation
    • Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
    • Participate in an on call rotation during non-business hours
    Tasks and Qualifications:
    • Basic Qualifications:
    • Bachelor's Degree (Computer Science, Software Engineering, or related field)
    • At least 2 years' experience in software, network and/or hardware engineering positions
    • Experience with Oracle databases
    • Experience with MS SQL Database
    • Experience with Windows operating systems
    • Preferred Qualifications:
    • 5+ years' experience in software, network and/or hardware engineering positions
    • Strong written and verbal communication skills.
    • Material Handling background is a plus
    • Strong problem solving skills.

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