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    • Client Care Specialist - Canton - Touching Hearts at Home of Southwest Boston

    Touching Hearts at Home of Southwest Boston
    Touching Hearts at Home of Southwest Boston Canton

    1 month ago

    Default job background
    Full time
    Description

    Benefits:
    • Bonus based on performance
    • Paid time off
    • Training & development
    • Wellness resources


    Touching Hearts at Home of Southwest Boston is seeking a Client Care Specialist with a customer service focus to help us continue to ensure that we provide quality home care for seniors in need. We are looking for a senior care professional who has case management, social work or clinical liaison experience in either a senior care community or home-based setting. We are looking for an individual who will thrive in a small, growing, "all hands-on deck" organization. The person best fitting our organization is one who will embrace our 4 Core Values: Compassion; Communication; Consideration and Commitment.    Position Overview:  The Client Care Specialist plays a pivotal role in ensuring the highest quality of care for clients and providing training, support, and oversight for caregivers within a home care agency. This position focuses on supervising client care, enhancing caregiver performance, and maintaining operational excellence.    Key Responsibilities:
    • Client Care Coordination:
      • Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
      • Perform periodic home visits to monitor service delivery and client satisfaction.
    • Coaching and Mentoring:
      • Provide mentorship and support to caregivers, addressing performance issues and recognizing achievements. 
      • Support in the coordination of caregiver schedules and ensure proper staffing for all client needs. 
    • Caregiver Training and Development:
      • Conduct orientation and ongoing training programs for caregivers, including skills development, safety protocols, and best practices in client care. 
      • Keep caregivers updated on agency policies, industry standards, and regulatory requirements in conjunction with agency ownership. 
    • Field Visits and Oversight:
      • Conduct field visits to observe caregiver performance and provide in-the-moment coaching, training and support. 
      • Ensure all caregiving staff follow proper documentation procedures (written and digital care logs, expense logs, medication logs, etc.). Seek out opportunities to improve tracking protocols. 
    • Jump and Run Caregiver:
      • Act as jump and run caregiver n the event that there is a last-minute call off for a client who needs support.
    Qualifications:
    • Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
    • Strong knowledge of caregiving best practices, including patient safety, personal care, and emotional support.
    • Excellent communication, and interpersonal skills.
    • Ability to handle challenging situations with professionalism and empathy.
    • Valid driver's license and an insured vehicle. 
    • **Please note: Touching Hearts at Home does NOT currently have health insurance or 401Ks. As we grow, these are benefits that we will explore, but not something currently offered.**
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Client care specialist