- Lead end-to-end implementations for new customers, ensuring smooth adoption and minimal disruption to operations.
- Establish baseline metrics and success criteria tailored to each customer's goals.
- Monitor key performance metrics (e.g., agency use, overtime reduction, labor efficiency) and proactively identify improvement opportunities.
- Manage key relationships with customer stakeholders across facility leadership and frontline staff, helping them continuously refine scheduling practices and maximize ROI.
- Partner with the growth team, supporting contract renewals through demonstrated customer impact and identify expansion opportunities within existing accounts.
- Gather and synthesize customer feedback to identify opportunities for product enhancements.
- Collaborate with the product team to influence roadmap priorities based on real-world customer needs.
- Develop best practices, playbooks, and case studies to standardize and scale successful implementations.
- Bachelor's degree in business, economics, engineering, or a related field.
- 3+ years of experience in a highly analytical, client-facing environment such as management consulting, strategy & operations, healthcare operations, enterprise customer success, or similar roles requiring structured problem-solving and executive communication.
- High executive presence and relationship management ability - comfortable partnering directly with C-suite, facility leadership, and frontline teams; capable of influencing stakeholders, navigating ambiguity, and driving alignment.
- Proven experience owning outcomes in fast-paced, high-accountability environments; thrives on both strategic planning and rolling up their sleeves to execute.
- Process-oriented with strong operational rigor - able to design, implement, and scale repeatable systems, playbooks, and best practices across customers.
- Exceptional analytical and strategic thinking skills - able to quickly make sense of complex operational environments, build data-driven insights, and translate them into clear recommendations and action plans.
- Bias toward action with high ownership, resourcefulness, and comfort operating in startup environments with evolving processes and priorities.
- Passion for improving healthcare delivery and for working directly with customers to drive measurable operational and financial outcomes.
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Only for registered members Denver, COAbout Us · For roughly 500,000 years humans have been burning stuff to heat our homes and power our machines. We are changing that. As a certified B Corp we know there is a better way of heating our homes with modern electric technologies. The goal is to make it easy for homeowne ...
Operations Lead - Denver - In-House Health

15 hours ago
Description
Position Overview:
The Operations Lead will own the implementation and ongoing performance management of our customers. In this role, you will be responsible for ensuring customers successfully adopt our platform, achieve measurable outcomes, and continuously optimize their use of In-House Health. You will work closely with our product and growth teams to evolve our platform to meet customers needs and support account expansion efforts. The ideal candidate will be detail-oriented, strategic minded, process driven, and an excellent communicator. The role offers an exciting opportunity to be an early team member, with significant potential to shape the future of the organization.
Key Responsibilities:
Implementation and Customer Success:
Ongoing Performance Management & Optimization:
Product Evolution:
Qualifications:
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Operations Lead
Only for registered members Denver
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Operations Lead
Only for registered members Denver, CO
-
Retail Operations Lead
Only for registered members Denver
-
Lead, Ground Operations
Full time Only for registered members Denver
-
Fulfillment Operations Lead
Only for registered members Denver
-
Client Operations Lead
Only for registered members Denver
-
Marketing Operation Lead
Only for registered members Denver
-
Lead Operating Engineer
Only for registered members Denver
-
People Operations Lead
Only for registered members Denver
-
Operations Enablement Lead
Only for registered members Denver
-
Retail Operations Lead
Only for registered members Denver, CO
-
Lead Operating Engineer
Full time Only for registered members Denver
-
Lead, Ground Operations
Only for registered members Denver, CO
-
Marketing Operation Lead
Only for registered members Denver, CO
-
Fulfillment Operations Lead
Only for registered members Denver, CO
-
Product Operations Lead
Only for registered members Denver, CO
-
People Operations Lead
Only for registered members Denver
-
Product Operations Lead
Only for registered members Denver
-
People Operations Lead
Only for registered members Denver, Colorado, United States
-
Operations Enablement Lead
Only for registered members Denver, CO