Concierge - Logan, United States - Hocking Hills State Park Lodge

Description

Job Description

Job Title: Concierge

Location: Hocking Hills Lodge and Conference Center, Logan, Ohio

Job Type: Full-time

About Us: The Hocking Hills Lodge and Conference Center offers a serene and picturesque retreat in the heart of Ohio's Hocking Hills region. With 81 guest rooms, 40 cabins, a full-service restaurant, coffee bar, cafe, and gift shop, our lodge is a premier destination for visitors seeking adventure and relaxation. We pride ourselves on delivering exceptional guest experiences, and we're looking for a knowledgeable and enthusiastic Concierge to join our team.

Job Overview: We are seeking a friendly and resourceful Concierge with extensive knowledge of the Hocking Hills area. The ideal candidate will have a passion for local activities, hiking trails in the Hocking Hills State Park, area attractions, events, and regional destinations such as Downtown Logan. As a Concierge, you will be the go-to person for our guests, providing recommendations, making reservations, and ensuring they have an unforgettable stay.

Key Responsibilities:

• Greet guests upon arrival and offer a warm welcome.
• Provide information and recommendations about the state park, local activities, hiking trails, area attractions, events, restaurants, wineries, shopping, museums, the John Glenn Astronomy Park, and the popular Downtown Logan.
• Assist guests with making reservations for dining, tours, activities, and transportation.
• Maintain up-to-date knowledge of the Hocking Hills area and continuously seek out new attractions and experiences to recommend.
• Respond to guest inquiries in a timely and professional manner.
• Coordinate with other departments to fulfill guest requests and ensure a seamless experience.
• Keep a well-organized desk and maintain accurate records of guest interactions and requests.
• Handle guest complaints and concerns with empathy and resolve issues promptly.

Qualifications:

• High school diploma or equivalent; a degree in hospitality or related field is a plus.
• Prior experience in a concierge or guest service role, preferably in a hotel or resort setting.
• Extensive knowledge of the Hocking Hills area, including local activities, hiking trails, attractions, events, and restaurants.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Ability to multitask and remain calm under pressure.

Benefits:

• Competitive hourly wage
• Health, dental, and vision insurance for full-time employees
• Paid time off including 8 paid holidays
• Employee discounts on lodging, dining, and activities. Free stays at our nine Great Ohio Lodges
• Opportunities for professional development and growth

How to Apply: Interested candidates should submit their resume detailing their knowledge of the Hocking Hills area and relevant experience

About Regency Hotel Management: At Regency Hotel Management, hospitality is more than just a job; it's a way of life. With over 50 years of experience in the industry, we manage properties with a focus on excellence, integrity, and teamwork. We believe in creating exceptional experiences for our guests and a supportive, dynamic environment for our employees. Join our team and be a part of a company that values your contributions and fosters your professional growth.

Hocking Hills Lodge and Conference Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and help our guests make the most of their Hocking Hills adventure