Branch Operations Coordinator Newbury Park - Thousand Oaks, United States - Wells Fargo

Description

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Branch Operations Coordinator Newbury Park

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locations

NEWBURY PARK, CA

time type

Full time

posted on

Posted Yesterday

job requisition id

R


Why Wells Fargo:

Are you ready for the next step in your career? This is where it begins – at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health.

We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace "to grow your career" in the U.S.

We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About this role:

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division.

Learn more about the career areas and business divisions at .

In this role you will:
Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers

Complete operational activities while minimizing risks under established policies

Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

Support the Branch manager in operational tasks and scheduling

Resolve issues related to daily operations of the teller line, under direction of regional banking management

Support customers and employees in resolving or escalating concerns or complaints

Receive guidance from managers and exercise judgment within defined policies and procedures

Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

Identify information and services to meet customers financial needs

Motivate a diverse team to achieve full potential and meet established business objectives


Required Qualifications:
2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information and comprehending customer issues

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and employees

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Cash handling experience

Well-organized, independent and able to prioritize in a fast-paced environment

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Motivate others to achieve full potential and meet established business objectives


Job Expectations:
Ability to work weekends and holidays as needed or scheduled

This position is not eligible for Visa sponsorship


Posting Location:
925 Broadbeck Drive Newbury Park, CA 91320

Pay Range
$ $27.69

Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial

future. Visit

Benefits - Wells Fargo Careers

for an overview of the following benefit plans and programs offered to employees.
401(k) Plan
Paid Time Off
Parental Leave
Critical Caregiving Leave
Discounts and Savings
Health Benefits
Commuter Benefits
Tuition Reimbursement
Scholarships for dependent children
Adoption Reimbursement

Posting End Date:
23 Apr 2024

Job posting may come down early due to volume of applicants.
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit

Disability Inclusion at Wells Fargo

.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy

to learn more.

Wells Fargo & Company (


NYSE:
WFC) is a leading financial services company that has approximately $1.9 trillion in assets.

We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments:
Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune's 2023 rankings of America's largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy

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