Desktop and Mobility Support - Philadelphia

Only for registered members Philadelphia, United States

4 hours ago

Default job background
$65,000 - $70,000 (USD)
Must Have Technical/Functional Skills · Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, · Roles & Responsibilities · Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of · Laptop/Desktop/VDI · Solvi ...
Job description
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities


  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI


  • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.


  • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Working knowledge of enterprise Ticketing tool like ServiceNow
  • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team


  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.
  • Report on Workstation image deployments and patch compliance metrics
Salary Range $65000 -$70000 year

TCS Employee Benefits Summary:
Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.


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