Help Desk Support Specialist - Phoenix, AZ

Only for registered members Phoenix, AZ, United States

18 hours ago

Default job background
$60,000 - $80,000 (USD) per year
We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, ...
Job description

We're working with a local company in Phoenix that's looking to bring on a Help Desk Support Specialist to join their IT team. This is a full time, onsite role where you'll be handling day to day technical support across the organization, troubleshooting hardware/software issues, supporting end users, and assisting with new system setups. It's a great spot for someone who enjoys solving problems, learning new systems, and being that first line of defense when things go wrong.

The team is small, collaborative, and has a great culture, they're looking for someone who is proactive, dependable, and communicative. You'll get exposure to a mix of technologies across networking, Microsoft environments, and device management, so there is a ton of room to grow technically.

Required Skills & Experience

  • 1–3 years of experience in Help Desk or IT Support
  • Proficient with Windows 10/11, Office 365, and Active Directory
  • Strong communication and customer service mindset
  • Basic understanding of networking fundamentals
  • Experience with ticketing systems like ServiceNow, Jira, or Freshservice

Desired Skills & Experience

  • CompTIA A+ or similar certification
  • Familiarity with Intune or MDM platforms
  • Exposure to Azure AD or hybrid environments
  • Experience supporting both on-site and remote users

What You Will Be Doing
Tech Breakdown

  • 40% End-user support (troubleshooting software/hardware issues, walk-ups, ticket queue)
  • 25% Active Directory administration (user setups, password resets, permissions, group policies)
  • 15% Office 365 and Exchange support
  • 10% Networking basics (VPNs, printers, connectivity, DNS/DHCP)
  • 10% Hardware setup and inventory management (laptops, peripherals, imaging)

Daily Responsibilities

  • 100% Hands On

The Offer

  • Bonus OR Commission eligible

You Will Receive The Following Benefits

  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By:
Isabella Sweet



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