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Customer Success Manager
2 weeks ago
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Customer Success Manager
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Remotework Jackson, United StatesAbout the Role: · We are seeking a dynamic and results-driven Growth Customer Success Manager to join our team. In this role, you will be responsible for · Driving the success and retention of our customers while also identifying opportunities for growth and expansion within ou ...
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Customer Success Manager
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LEVEL HOME SERVICES Jackson, United StatesAbout the company: · Founded by ex-Apple Product and Engineering leaders , Level is redefining the smart community with technology that is simple, intuitive, useful, and invisible . Together, our platform and services provide premium experiences for all those who live, work, and ...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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EngagedMD Jackson, United StatesYour choice of medical, dental and vision plans · 401(k) · Save and prepare for the future with us · Open PTO + 11 paid holidays · Flexible time off for your needs and lifestyle · Paid family and medical leave · Up to 12 weeks of paid family and medical leave · Family formation & ...
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Enterprise Customer Success Manager
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Senior Customer Success Manager
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Enterprise Customer Success Manager
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RudderStack Inc. Jackson, United StatesOwn the Success Journey of Our Enterprise Customers · We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in ...
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Enterprise Customer Success Manager
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upLIGHT Jackson, United StatesThe Position · Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end custome ...
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Sr. Customer Success Manager
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Senior Customer Success Manager
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Senior Customer Success Manager
2 weeks ago
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Manager, Customer Success Engineering
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Principal Customer Success Manager
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Senior Customer Success Manager
2 weeks ago
BenchPrep Jackson, United StatesWe deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform helps training organizations, associations and the extended enterprise deliver a highly engaging and ef ...
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Customer Success Manager Americas
6 days ago
Canonical Group Ltd Jackson, United StatesEnterprise Customer Success Manager Americas · Enterprise Customer Success Manager Americas · at Canonical · Home Based - Americas · The role of an Enterprise Customer Success Manager at Canonical · Customer success is a new and strategic department at Canonical, with a clear ...
Customer Success Manager - Jackson, United States - A S S E M B L E D
Description
The RoleYou'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations.
We're proud of the momentum we've achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion.
The Mid-Market Customer Success Manager is tasked with working with our growing customer base and working closely with cross-functional partners to deliver clear value, retain and renew customers while unlocking growth and expansion opportunities.
In working with our Mid-Market customer accounts, you'll manage multiple executive-level stakeholders to consult on best practices and drive business outcomes.
You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities.
You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap.
You'll use your learnings from talking to customers to help us improve our product, develop go-to-market playbooks, and improve our operational processes as we scale.
This is a high-priority team within Assembled with exposure to cross-functional leadership and a large level of responsibility that will help accelerate your career.
Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results
Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business
Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc
Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
Identify and execute on areas of growth and expansion in your portfolio of customers
About You
Relationship building & managing up : You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly.
You don't give up:
You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments. You are comfortable operating independently.
You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes.
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
You have a growth mindset:
You're not afraid to try things you've not done before and failing.
You thrive on feedback and are a self-starter.
You are a great team member: You are collaborative, humble, and helpful. You are available to help your teammates when needed and can balance your priorities with the overall team's.
You get on the plane : You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.
The estimated salary range for this role is $105,000-$130,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.
Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
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