A/V Support Tech - New York, United States - Gotham Technology Group

    Gotham Technology Group
    Gotham Technology Group New York, United States

    1 month ago

    Default job background
    Technology / Internet
    Description

    We are partnering with a direct client in search of a A/V Support Technician. This is an evening shift role onsite in NYC. Must be proficient in troubleshooting Zoom.

    Title: A/V Support Tech

    Location: onsite in NYC (local candidates welcome to apply)

    Duration: FTE/Permanent

    Pay: $65-82K DOE

    Hours: This is an evening shift position - hours are 3pm –11PM

    Responsibilities:

    • Collaborate with colleagues to support meetings and multi-media activities
    • Set up conference room technology for scheduled and ad hoc audio and video meetings
    • Assist meeting participants in using the Firm's internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
    • Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
    • Help troubleshoot, repair or escalate issues related to our integrated AV systems
    • Support Firm events by setting up, supporting and/or removing AV equipment
    • Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
    • Take ownership of technical problems and be proactive in resolving the issue
    • Assist the team with IT equipment moves to support internal office relocations
    • Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions

    Qualifications:

    • 1+ year in a similar role
    • High School diploma required; a Bachelor's degree in related field preferred
    • Knowledge of VOIP system, Cisco Call manager
    • Diagnosing and resolving end-user issues
    • Team player who is ambitious and motivated
    • Excellent interpersonal skills and patience working with others
    • Must be able to multitask and work in a fast-paced environment
    • Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization
    • Strives to exceed the expectations and needs of internal and external clients
    • Makes personal contact, follow ups and closes loops in a timely manner
    • Ability to work in a team and solo environment
    • Excellent verbal and written skills
    • Capable of grasping new concepts without prior experience
    • Ability to lift 50Lbs or move equipment, if needed

    We are an Equal Opportunity Employer