Field Account Manager - Fargo
9 hours ago

Job description
THIS IS NOT A ROLE WITH FORCEBRANDS
Our foodservice client is looking for a Customer Success Specialist to support the operational success of their customer programs across assigned locations.
This is a field-based role that partners with customer teams to ensure smooth execution, strong performance, and an exceptional end-user experience.
Key ResponsibilitiesMaintain strong relationships with existing customer teams to drive engagement and satisfaction
Provide training and ongoing support to ensure operational excellence
Monitor program performance, identify opportunities, and implement process improvements
Troubleshoot and resolve issues across software, hardware, and service areas
Collaborate cross-functionally with internal teams in operations, marketing, finance, and quality
Conduct business reviews and deliver insights to customers to drive growth and success
Ensure compliance with safety, quality, and service standards across locations
What We're Looking For
Strong customer relationship management and communication skills
Hands-on problem solver with the ability to work across multiple functions
Experience in customer success, account management, operations, or field support roles
Ability to analyze performance data and recommend solutions
Comfortable working independently in the field and traveling as needed
Comfortable with frequent local travel, sometimes overnight travel
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