Application Support IT Engineer III - Mesa, United States - City of Mesa, AZ

Description

Salary: $91, $137,385.25 Annually

Location : Mesa, AZ

Job Type: Full Time

Job Number: 13083A

Department: (H155)Innovation and Technology

Opening Date: 02/02/2024

Closing Date: Continuous

Description/Duties

The City of Mesa's Department of Innovation and Technology (DoIT) is hiring an ERP (Enterprise Resource Planning) IT Engineer III who will be responsible for providing user support, system maintenance, and administration for multiple applications that make up our ERP portfolio.

The ERP Engineer III will provide day-to-day application support as part of a team and be responsible for supporting a variety of third party and in house interfaces/integrations, reporting applications, and databases. The position is responsible for performing system refreshes and patch deployment for the environment including coordinating and communicating with departments and users. The position leads and participates in the design, development, and support of integrations and data interfaces between the ERP environment and other internal or external systems; monitors the application environment, and coordinates application tuning and system monitoring of application servers and databases; troubleshoot and fix application problems, open IT vendor tickets, and coordinate resolution; and assist users with report creation and data analysis. Employees in this class are required to participate in the team on-call support rotation and is also responsible for performing related duties as required.

An Information Technology (IT) Engineer III is responsible for assisting the customer in new project definition, prioritization, and preparation of project documents and management reports. This class has a high level of responsibility for supported systems and projects, and is responsible for the success of projects and operational systems of any size. The IT Engineer III class is responsible for providing technical mentoring to IT Engineer I's and II's. This class is FLSA exempt- computer professional.

About the Ideal Candidate: The ideal candidate has strong technical, analytical, project management, learning, and communication skills, who understands both ERP applications and business processes. The individual has the capacity to analyze and solve real-world problems, and effectively communicate with both technical and non-technical City of Mesa staff at all levels of the organization. A proficiency in written communication, such as report writing, technical documentation, and general correspondence along with the ability to verbally introduce highly technical topics to a diverse audience is also ideal.

The ideal candidate will have experience with MSSQL T-SQL, SQL Server Reporting Services (SSRS), PowerShell scripting, batch scheduling, and overall understanding and knowledge of container-based applications (Docker, Kubernetes, NGINX, and Apache) management, Windows and Linux Server operating systems, server administration, technology infrastructure, and security postures. Familiarity with current platform versions of CGI's Advantage Finance, Performance Budgeting, Human Resource module, Microsoft SharePoint, and C# with Visual Studio is a plus.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements

Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science, Quantitative Systems, or a related field such as Engineering or Geography (by assignment). Considerable years) computer systems experience in at least one of the following technical support areas: Applications; Database; Desktop; GIS; Network; Security; Unified Communications; Server, Storage, and Backup; Application Development; or Web Infrastructure/Middleware Support.

Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa.
Link to Job Description

A is linked here.

01

How many years of experience do you have providing primary application support for ERP systems (Financial, Budgeting) such as CGI Advantage?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

02

How much professional functional finance and budget experience do you have which included an ERP system?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

03

How many years of work experience do you have with application programing utilizing C# and Visual Studio .Net?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

04

How many years of experience do you have with SQL Server?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

05

How many years of experience do you have developing reports with SSRS (SQL Server Reporting Services)?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

06

Do you have experience working with Pervasive Data Integrator tools?

• Yes
• No

07

How many years of experience do you have writing script files?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

08

How many years of experience do you have using PowerShell?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

09

Do you have experience reading and creating XML files?

• Yes
• No

10

How many years of experience do you have creating application interfaces (API and integrations) to pass data to or from an ERP application?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

11

How many years of experience do you have managing small or medium projects?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

12

How many years of experience do you have providing customer support for software applications?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

13

How many years of experience do you have in performing analysis and requirement gathering with customers?

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

14

Do you have experience providing primary application support for an ERP Human Resources application like CGI Advantage?

• Yes
• No

15

Do you have experience providing primary application support for Kronos Workforce Central?

• Yes
• No

Required Question