- May work with customers, Application Developers, and other team members to capture capability needs and drive quality business solutions. Support creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
- Support the full software development life cycle by actively participating on project teams based upon experience and need.
- Provide business and/or subject matter expertise for both project and production related activities on less complex issues, including new strategic programs or initiatives impacting current and existing systems.
- Ensure compliance for required standards (e.g. SOC 2) and obtainment of all necessary approvals throughout the project life cycle.
- Assist in supporting various aspects of requirements testing (e.g. testing plan, testing scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
- Run system reports and/or create simplistic ad-hoc reports, pulling data from various sources. Assist in the analysis of the reports to ensure system performance and/or results.
- Effectively communicates with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
- Other duties as assigned.
- High School Diploma/GED
- None
- Bachelor's Degree in Information Systems or Business Administration/Management
- 1 - 3 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.) to include 0 - 1 years of technical application experience
- 0 - 1 years in the Health Insurance Industry
- 0 - 1 years in the Healthcare Industry
- 0 - 1 years in Lean/Six Sigma
- None
- Project Management Professional (PMP)
- (Lean) Six Sigma
- Leadership
- Process Improvement
- Analytical Skills
- Problem-Solving
- Communication Skills
- Presentation Delivery
- Customer Service
- Strategic Thinking
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Associate Internal Business Systems Analyst - Delaware, United States - Highmark Health
Description
Description
:JOB SUMMARY
*** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check.***
This job performs business analysis tasks by supporting stakeholders of a specific system application(s), handling user inquiries/issues, and handling enhancements to the system. The incumbent understands a specific application or set of applications he/she supports, how users use the application, and what other systems integrate with the application.Understands how work is being conducted, and through analysis, determines solutions to the issue(s). Works with stakeholders to identify solutions that may include training, process change, or modifications to business rules.Traces business requirements through to test plans and cases, reducing time to fix issues and identify anomalies.The incumbent may interface with Application Development or roles involved in the analysis of the overall business process(es). Develops experience and competence working closely with experienced colleagues to advance professional track career.
ESSENTIAL RESPONSIBILITIES
EDUCATION
Required
Substitutions
Preferred
EXPERIENCE
Required
Preferred
LICENSES AND CERTIFICATIONS
Required
Preferred
SKILLS
Language (Other than English)
None
Travel Required
0%- 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Rarely
Lifting: 10 to 25 pounds
Never
Lifting: 25 to 50 pounds
Never
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$20.80Pay Range Maximum:
$37.43Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ()
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